Access to Health Records Case Handler

NHS; Llandudno; On-site; GBP 25,000 - 27,000; Full time

Job summary

A major health organization in Llandudno is seeking an Access to Health Records Case Handler. The role supports GDPR compliance and requires strong organizational skills, with further training provided. Applicants should have NVQ Level 3 and a basic understanding of data protection laws. You'll manage subject access requests, work under pressure, and collaborate within a team, contributing to a critical service for patient care. Candidates who speak Welsh are encouraged to apply.

Qualifications

• A general understanding of GDPR 2018 and Data Protection Act 2018 is essential.
• Strong verbal and written communication skills to interact at all levels.
• Ability to manage a complex personal workload.

Responsibilities

• Support the Patient Records Service to ensure compliance with data protection laws.
• Work under pressure to locate, extract, and scan patient records.
• Manage subject access requests efficiently from start to finish.

Skills

Strong communication skills

Ability to work autonomously

Time management

Attention to detail

Education

NVQ Level 3 or equivalent

Tools

Microsoft packages

Job description

Job Summary

An exciting opportunity has arisen to be part of the Access to Health Records Service for the Health Board. This role will play a key part in supporting compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) with specific regards to the processing of subject access requests for access to patient records.

If you have great communication skills, are extremely organised, process driven and able to provide accountability and assurance around the processes involved when handling a subject access request, then this job could be for you.

Whether you already have experience of working within this field or are looking for a new challenge, this role allows you to draw on the knowledge, skills and experience you have to offer. You will be part of a team that will help to shape the new service as it develops to enable compliance with, and provide assurance on, the new requirements within the data protection legislation.

We would expect the candidate to already have a good understanding of Data Protection and GDPR, however further specialised training will be offered as part of the development of the role.

For further details / informal visits contact:
Access to Health Records Support Managers
[e-mail] / [e-mail]

Job Responsibilities

Support the Patient Records Service on the delivery of set objectives to ensure policies and procedures are followed in compliance with GDPR 2018, Data Protection Act 2018, Access to Health Records Act 1990, and BCUHB Health Records Management Procedure.

The Access to Health Records Case Handler will be working in a highly pressurised office environment to provide a professional and efficient service, ensuring patient records are located, extracted, and scanned in a timely manner, under the supervision of the Access to Health Records Support Manager.

As the first point of contact within the Health Board, you will support the Access to Health Records Case Handlers to ensure all subject access requests for patient records are managed efficiently from start to finish. You will ensure legislative requirements are adhered to as per the ATHR procedures and any delays accessing patient records are appropriately escalated in a timely manner to enable compliance with the legislative timescale.

The ability to speak Welsh is desirable for this post; both Welsh and English speakers are equally welcome to apply.

About Us

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales.

Join our team and enjoy engaged leadership at all levels, while we promote equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form. Applications may be submitted in Welsh and will not be treated less favourably than those submitted in English.

Details

• Date posted: 11 December 2025
• Pay scheme: Agenda for change
• Band: 3
• Salary: £25,313 to £26,999 a year per annum
• Contract: Permanent
• Working pattern: Full-time, Job share
• Reference number: 050-AC836-1225

Location

Llandudno General Hospital, Hospital Road, Llandudno, LL30 1LB

Person Specification

Qualifications and Knowledge – Essential

• NVQ Level 3 or equivalent qualification/ work experience
• A general understanding of health-related GDPR 2018, Data Protection Act 2018, and Access to Health Records Act 1990
• Knowledge and understanding of principles of confidentiality

Qualifications and Knowledge – Desirable

• GDPR Foundation level
• Evidence of continual professional development
• Working knowledge of how to manage multiple document types

Experience – Essential

• Experience of working with Microsoft packages
• Strong communication skills
• Previous administrative experience
• Managing own individual, large/complex workload

Experience – Desirable

• NHS experience
• Experience of handling sensitive and complex sets of information and situations
• Experience of working with the Data Protection Act and Access to Health Records Act
• Experience of using multiple ICT systems at once

Skills and Attributes – Essential

• Ability to sustain accuracy of work and achieve a consistently high standard under pressure
• Ability to work autonomously and manage own busy caseload, manage time and make decisions on a variety of tasks and changing priorities
• Ability to recognise and evaluate issues
• Ability to remain calm and professional under pressure
• Strong verbal and written skills and ability to communicate effectively at all levels within clinical and non-clinical teams
• Good literacy and numeracy skills, with the ability to analyse and evaluate data to inform improvement recommendations
• Ability to deal with and respond appropriately to on-the-spot concerns

Skills and Attributes – Desirable

• Ability to speak Welsh

Other Essential

• Commitment to placing the patient at the heart of what we do
• Self‑motivated, hardworking and enthusiastic
• Present self in a professional manner, being courteous, respectful and helpful
• Good interpersonal skills and ability to empathise
• Respect confidentiality and the rights of the patient
• Ability to exert light/moderate physical effort when handling casenotes and trolleys
• Ability to travel between sites
• Ability to adapt to new ways of working and contribute to service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Betsi Cadwaladr University Health Board

Llandudno General Hospital, Hospital Road, Llandudno, LL30 1LB

Website: https://bcuhb.nhs.wales/train-work-live/