Academic Support Specialist Fashion Business / IM London

Istituto Marangoni; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prestigious fashion education institution in Greater London is seeking an Academic Support Specialist to aid in the administration of the MA Fashion Business programmes. The role involves ensuring smooth programme organization, supporting quality assurance processes, and liaising with various departments. The ideal candidate should hold a Bachelor or Master Degree and possess excellent communication and customer service skills. Benefits include hybrid working, private medical insurance, lunch vouchers, and professional development opportunities.

Benefits

Lunch vouchers

Private Medical Insurance or Cash Plan after probation

Employee Assistance Program

Weekly delivery of fresh fruit

Free tea and coffee

LinkedIn Learning training

Qualifications

• Previous experience working in a similar or administrative support position.
• Experience in working in the creative industries or similar environments would be beneficial.
• Knowledge of the UK Higher Education system.

Responsibilities

• Support the administration of the MA Fashion Business programmes.
• Liaise with all departments and tutors for programme quality.
• Assist with management information for effective program delivery.

Skills

Customer service skills

Problem solving skills

Excellent communication skills

Cultural awareness and sensitivity

Education

Bachelor or Master Degree

Tools

Microsoft Office

MAC system

Job description

The Academic Support Specialist works closely with the Programme Leader for Fashion Business Postgraduate courses in order to support with the administration of the programme and the organisation with tall academic activities. The role supports the Programme Leader in the supervision, progress and performance of the programme including the smooth running and overall students’ satisfaction, whilst coordinating the academic activities related to the course and tutors.

Key purpose of the role

• To ensure smooth support of administration related to the MA Fashion Business programmes, by supporting the check of weekly lessons and activities delivered by tutors;
• To support with the daily organisation of the programme;
• Support the functions and processes associated with the delivery, monitoring and assessment processes of academic programmes to the required quality standard;
• To liaise with all departments and tutors within the school to help with the quality and standards of the MA fashion business programmes;
• To effectively liaise with staff in relation to the co-ordination and management of academic timetables and the availability of teaching space;
• To assist with providing timely and accurate management information as required by the Programme Leader;
• To assist and liaise with External Examiners and to support the examination process;
• To support with the professional development planning for all Masters students for career development;
• To maintain an accurate record system of all the documents related to the programme;
• To support the pedagogic activity;
• To liaise with tutors as needed;
• To attend meetings as required, orientations and open days;
• To complete any other tasks assigned as appropriate with the role.

Education and skills

• Bachelor or Master Degree
• Previous experience working in a similar or administrative support position
• Experience in working in the creative industries or similar environments would be beneficial
• Experience of dealing sensitively with a range of enquiries and needs
• Customer service skills
• Problem solving skills
• Excellent communications skills and knowledge of the English language, written and spoken
• Knowledge of the UK Higher Education system
• Knowledge of Fashion Business as a discipline or strong interest for it
• Excellent knowledge of the Microsoft Office package
• Knowledge of the MAC system is highly beneficial
• Cultural awareness and sensitivity

Remuneration package

• fixed term until 30th June 2026 with possibilty of extension
• 22,5 working hours p/w
• Lunch vouchers
• Private Medical Insurance or Cash Plan after probation
• Employee Assistance Program
• Hybrid working
• LinkedIn Learning training
• Weekly delivery of fresh fruit, free tea and coffee