A&E Receptionist

Dartford and Gravesham NHS Trust; Dartford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Dartford seeks dedicated staff for its busy emergency department. The role involves assisting clinical staff, managing patient registrations, and performing administrative duties. Candidates must be able to work under pressure, possess good communication skills, and ideally have experience as a receptionist or in public service. The position offers opportunities for professional development and requires working shifts, including weekends and holidays.

Qualifications

• Experience of working with people in a setting providing services to the general public.
• Experience working with people with disabilities.
• Previous work as a Receptionist.

Responsibilities

• Assist in the smooth running of the emergency department.
• Perform administrative duties like registering patients and making appointments.
• Handle calls both internally and externally.

Skills

Good Communication Skills

Ability to prioritise

Ability to work in a team

Able to take responsibility for one's actions

Understanding the principles of and the importance of maintaining confidentiality

Job description

This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position.

Are you motivated, enthusiastic and looking for a challenge?

Would you like the opportunity to join our friendly, supportive and dynamic team in our Emergency Department? You would be working alongside clinical staff, ward clerks and receptionists to assist in the smooth running of the busy department. You will also be expected to undertake other administrative duties such as registering patients, making appointments, booking transport, filing, retrieving and archiving old notes, and answering calls both internally and externally.

The department can offer you support and on-going professional development.

Working days/nights/weekends/Bank Holidays and/or shift patterns will be agreed by the line manager to meet the needs of the service.

Main duties of the job

We are looking for someone willing to be trained to a high standard, with excellent communication skills and ideally with customer care experience. You should have the ability to work independently and as part of the team, depending on the needs of the situation.

You should be able to work under pressure effectively as this is an extremely busy department and be able to deal with vulnerable and anxious clients. You will be expected to work shifts including nights and also bank holiday and weekends.

You should have a good working knowledge of computers and be able to manage your own time and prioritise your workload.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all of our staff are double vaccinated against COVID-19, in order to protect the health and safety of our staff and our patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job responsibilities

General responsibilities

Managerial responsibilities

Professional responsibilities

Education and development responsibilities

In addition to the responsibilities outlined above, please see the detailed job description and person specification for further information.

Person Specification

QUALIFICATIONS/TRAINING

• Good Communication Skills

PREVIOUS EXPERIENCE

• Experience of working with people in a setting providing services to the general public.
• Experience of working with people in a setting providing services to the general public.
• Experience working with people with disabilities.
• Previous work as Receptionist

SKILLS/KNOWLEDGE

• Able to take responsibility for one's actions
• Ability to prioritise.
• Understanding the principles of and the importance of maintaining confidentiality
• Able to work in a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,768 a year Incl HCAS per annum pro rata