74 Charlotte Street - Head Waiter / Waitress

74 Charlotte street; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned dining establishment in Greater London is looking for an experienced Head Waiter/Waitress. The role requires overseeing service in a luxury setting, ensuring guest satisfaction, and maintaining high standards of presentation and cleanliness. Applicants should have at least 1 year's experience in a high-level establishment, strong communication skills, and a passion for the hospitality industry. Flexibility to work weekends and bank holidays is essential. The company values diversity and invests in employee development.

Qualifications

• Minimum 1 year’s experience in luxury hotels or restaurants.
• Passionate about hospitality and food.
• Good command of English, both written and spoken.

Responsibilities

• Take orders and recommend dishes to enhance guest experience.
• Ensure compliance with health and safety regulations.
• Supervise service to maintain standards.

Skills

Team player

Detailed menu knowledge

Interpersonal and communication skills

Organizational skills

Flexible work attitude

Job description

Overview

The Head Waiter / Waitress will:

• Be able to work weekends
• Take orders, provide detailed menu knowledge, and make recommendations to enhance guest experience
• Be a team player
• Coordinate with kitchen staff for accurate and timely service
• Monitor cleanliness, presentation, and readiness of all dining areas
• Ensure compliance with health and safety regulation standards
• Supervise during service to ensure all procedures and standards are respected
• Uphold the highest of standards, ensuring that consistency is maintained at all times
• Maintain a calm demeanour at all times and a professional approach to stressful situations
• Guarantee the highest level of guest satisfaction
• Follow company grooming standards
• Maintain an immaculate presentation at all times

Qualifications

Requirements for the position

• Have minimum 1 year’s experience working in a very high level establishment (Luxury Hotels - Luxury restaurants)
• Be genuinely passionate about the hospitality industry and a real foodie
• Be a hardworking individual with a ‘can do’ attitude
• Have a good command of the English language both written and spoken
• Have great organisational skills
• Be able to commit the menu to memory
• Have good interpersonal and communication skills
• Can do attitude as well as work flexibility (bank holidays or weekends)

Additional Information

Our success is down to the investment we make in developing our people to ensure they can be the best they can. Everyone who joins us will attend our induction where they learn more about us and be supported throughout their journey with us.

We welcome applications from everyone and celebrate diversity at the WSH restaurants company. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. You’ll need to provide documentation during the interview process.

We invest in development opportunities and are looking to recruit, train and retain the best people in the industry.