3rd Line Support Engineer

Oscar Technology; Wolverhampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading managed service provider in the United Kingdom is looking for a skilled 3rd Line Support Engineer to enhance their service desk team in Wolverhampton. Ideal candidates should have extensive knowledge of hardware and operating systems, alongside strong troubleshooting skills. This role includes responsibilities such as managing IT incidents, performing maintenance, and ensuring user satisfaction. The position offers various perks including health plans and development opportunities.

Benefits

Discounts on fitness memberships

Health reimbursement plan

Electric vehicle leasing program

Complimentary parking

Training and professional development opportunities

Qualifications

• Extensive knowledge around desktop and laptop hardware and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor and address issues in the logging system and through phone.
• Provide 3rd line support for IT incidents and requests.
• Conduct routine maintenance on operating systems and software.

Skills

Desktop and laptop hardware knowledge

Operating systems (Windows, Mac OS, Linux)

Virtualization technologies (VMware, Hyper-V)

Networking concepts (TCP/IP, DHCP, DNS, VPN)

Troubleshooting skills for Microsoft environments

Active Directory management

Server administration

Communication skills

Job description

3rd Line Support Engineer | Wolverhampton | £35k-45k

Oscar Technology has partnered with a leading MSP near Wolverhampton to recruit for a skilled 3rd Line Support Engineer to join their team.

Job Description

As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills

• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper‑V.
• Excellent knowledge of networking concepts such as TCP / IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft .
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.

Benefits

• Access to a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more.
• Health reimbursement plan.
• Electric vehicle leasing program.
• Complimentary parking.
• Numerous training and professional development opportunities.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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