3Rd Line Support Engineer

Michael Page; Castleford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A reputable technology company in Castleford is seeking an experienced 3rd line Support Engineer to manage and maintain their IT systems and infrastructure. The successful candidate will be responsible for troubleshooting technical issues, ensuring data security, and providing support to staff. This permanent role offers a competitive salary ranging from £35,000 to £45,000 GBP and presents opportunities for professional development in a small, focused team environment.

Qualifications

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments, including Azure and Intune.
• Ability to manage IT projects from planning to execution.

Responsibilities

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.

Skills

Knowledge of IT systems

Technical issue troubleshooting

Support Microsoft 365 environments

Project experience

Data security management

Organisational skills

Problem-solving

Tools

Microsoft 365

Azure

Intune

Job description

We are looking for an experienced 3rd line support Engineer to join a team within the technology and telecoms industry. This role involves managing IT systems and infrastructure to ensure smooth operations and support business needs effectively.

Client Details

The company is a reputable organisation within the technology and telecoms sector. It operates as a small-sized business, offering specialised services and solutions to its clients.

Description

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.
• Oversee software and hardware installation, upgrades, and maintenance.
• Develop and maintain IT policies and documentation.
• Collaborate with external vendors for specialised IT services.
• Plan and implement IT projects to meet business objectives.

Profile

A successful 3rd line Support Engineer should have:

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments; Azure, 365, Intune.
• Experience working on projects.
• Proficiency in managing data security and implementing updates.
• Ability to provide support and guidance to team members effectively.
• Familiarity with software and hardware installation and maintenance.
• Capability to manage IT projects from planning to execution.
• Excellent organisational and problem-solving skills.

Job Offer

• Competitive salary ranging from £35,000 to £45,000 GBP.
• A permanent role within the technology and telecoms industry.
• 5 days onsite in Wakefield
• Opportunities to work in a small-sized organisation with a focused team.
• Potential for professional development and growth.

If you are an experienced 3rd line Support Engineer looking to grow your career in technology, we encourage you to apply for this exciting opportunity.