3Rd Line Cloud Support Network Engineer - DV Cleared

Experis IT; Basingstoke; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking a 3rd Line Cloud Support Network Engineer to maintain and troubleshoot secure infrastructure for a high-profile user community. The role involves providing network support, engaging with stakeholders, and contributing to service improvements. Technical expertise in VCenter NSX-T, Cisco IOS, and Windows Servers is essential. This position requires active DV clearance and involves shift patterns.

Responsibilities

• Provide 3rd line network support to a secure, mission-critical environment.
• Monitor Event Management tooling, triage alerts, and escalate where necessary.
• Engage with internal teams, customers, and stakeholders on issue resolution.
• Contribute to service improvement and documentation upkeep.

Skills

VCenter NSX-T

Cisco Firepower Management Centre

Cisco IOS

Cisco ISE

Juniper Switches & JUNOS

SolarWinds

Active Directory

Windows Servers

Job description

Overview

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.

Responsibilities

• Provide 3rd line network support to a secure, mission-critical environment
• Monitor Event Management tooling, triage alerts, and escalate where necessary
• Engage with internal teams, customers, and stakeholders on issue resolution
• Contribute to service improvement and documentation upkeep
• Shift patterns are 07:00-15:00 and 11:00-19:00

Technical Requirements

• VCenter NSX-T
• Cisco Firepower Management Centre
• Cisco IOS
• Cisco ISE
• Juniper Switches & JUNOS
• SolarWinds
• Active Directory
• Windows Servers