3PL Manager

Octopus Energy; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A progressive energy company in Greater London is seeking a 3PL Manager to enhance performance in logistics partnerships. The role focuses on operational excellence, cost efficiency, and collaboration across third-party logistics. Candidates should possess experience in managing 3PL relationships, performance management, and a strong command of data-driven decision-making. This position offers the chance to create a significant impact in a fast-paced supply chain environment with flexible working options.

Qualifications

• Demonstrated experience managing 3PL or carrier relationships end-to-end across multiple service areas.
• Proven track record in performance management, cost optimisation, and continuous improvement.
• Strong commercial and analytical skills — confident using data to drive decisions.
• Experience working cross-functionally with Finance, Procurement, and Operations.

Responsibilities

• Ensure day-to-day execution meets agreed SLAs and service standards.
• Manage the performance framework for all 3PL partners, including KPI reviews.
• Drive accountability and continuous improvement through action tracking.
• Track and deliver cost-to-serve improvements across all 3PL activities.

Skills

Experience managing 3PL relationships

Performance management

Cost optimization

Commercial skills

Analytical skills

Excellent communication

Tools

Excel

Power BI

Collaboration platforms

Job description

Octopus Energy is scaling fast - and as we expand our product range (heat pumps, solar, radiators, EV chargers), we’re transforming how we work with our logistics partners.We’re looking for a commercially minded, outcome-driven 3PL Manager to own the performance, cost, and continuous improvement of all third‑party logistics partnerships across Octopus’ network - spanning inbound, storage, fulfilment, and distribution. You’ll ensure our partners deliver operational excellence, cost efficiency, and sustainability through data‑led insight, strong governance, and open‑book collaboration.This role sits at the intersection of supplier performance, commercial strategy, and operational delivery - driving accountability and continuous improvement across multiple logistics partners.It’s an exciting opportunity for someone who loves combining commercial acumen, data, and collaboration to deliver measurable impact across a fast‑moving, purpose‑driven supply chain. One of the primary operating locations for this role will be our Harlow site, with additional site visits scheduled based on operational demand. Octopus follows a flexible working policy, so wider working patterns can be arranged around business needs.

What you'll do

• Operational Delivery & Daily Efficiency
• Be on the ground with our 3PL partners to understand real‑time challenges and workflows.
• Observe loading, routing, and site activities to validate processes and identify improvement opportunities.
• Troubleshoot issues as they arise and act as the point of escalation for urgent service failures.
• Lead root‑cause investigations on missed slots, delivery failures, damages, and system issues.
• Work with drivers, planners, and warehouse teams to unblock issues quickly and prevent repeat failures.
• Ensure day‑to‑day execution consistently meets agreed SLAs and service standards.

Performance & Governance

• Manage the performance framework for all 3PL partners, including MBRs / QBRs, KPI reviews, and SLA governance.
• Drive accountability and continuous improvement through clear action tracking and follow‑up.
• Lead open‑book cost and performance reviews with Procurement and Finance.

Commercial & Strategic Delivery

• Track and deliver cost‑to‑serve improvements across all 3PL activities (inbound, storage, fulfilment, outbound).
• Support contract reviews, commercial escalations, and supplier negotiations.
• Collaborate on strategic projects such as route optimisation, utilisation, network design, and storage efficiency.
• Develop risk and capacity plans to ensure operational resilience and scalability.

Data & Insight

• Build and maintain reporting tools that enhance visibility of OTIF, SLA compliance, cost, and sustainability metrics.
• Translate data into actionable insights and share across the wider supply‑chain team.

Collaboration & Improvement

• Coordinate cross‑functional input (Ops, Finance, Procurement, CI, Planning) into performance reviews and projects.
• Support continuous improvement initiatives that enhance service quality and operational efficiency.
• Promote a culture of partnership, transparency, and innovation across all logistics providers.

What you'll need

• Demonstrated experience managing 3PL or carrier relationships end‑to‑end across multiple service areas.
• Proven track record in performance management, cost optimisation, and continuous improvement.
• Strong commercial and analytical skills — confident using data to drive decisions.
• Experience working cross‑functionally with Finance, Procurement, and Operations.
• Excellent communication and stakeholder‑engagement skills.
• Comfortable operating at all levels — from warehouse floor to leadership presentations.
• Familiarity with logistics systems, reporting tools (Excel, Power BI), and collaboration platforms (Slack, SharePoint).
• Strong understanding of open‑book principles, SLA design, and continuous improvement.
• Excited by fast‑paced growth, complex problem‑solving, and creating structure within scale‑up environments.

Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic! As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.