2nd Line IT Technician - South Somerset Hub

MIDSOMER NORTON SCHOOLS PARTNERSHIP; Radstock; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A regional educational organization located in Radstock is seeking an IT Support Specialist to assist schools with IT needs. This mobile role involves resolving IT issues, rolling out new systems, and offering both on-site and remote support. The ideal candidate should have a strong foundation in IT support and excellent customer service skills. Benefits include annual leave, a pension scheme, and an employee assistance platform.

Benefits

26 days annual leave

Access to government pension scheme

Cycle-to-work scheme

Employee assistance helpline

Qualifications

• Strong foundation in various IT support situations.
• Driving license is essential for mobile role.
• Experience with diverse hardware and software solutions.

Responsibilities

• Assist schools with their IT needs.
• Resolve IT issues and roll out new IT systems.
• Provide on-site and remote IT support.

Skills

Customer service

IT support

Technical problem-solving

Job description

Are you passionate about IT and providing exceptional support to customers? Do you thrive in a dynamic, fast-paced environment and relish the opportunity to be part of a rapidly growing department? If so, you'll be delighted to know that the Midsomer Norton Schools Partnership is on the lookout for IT Support Specialists with a diverse skill set and a strong foundation in various IT support situations. This is a mobile role across the south Somerset hub therefore a driving licence is essential. As an integral member of our South Somerset Hub team working across our sites in Yeovil, Castle Cary and Taunton, you'll have the rewarding responsibility of assisting the school with their IT needs. From resolving IT issues to assisting in rolling out new IT systems for optimal performance, your role will be multifaceted and impactful. The duties are varied and no two days will be the same. You'll be actively engaged in providing both on-site and remote support, providing effective IT support to teaching and learning, and collaborating with various departments and schools to provide the best IT service.

What Awaits You:

• A fulfilling and varied job that will introduce you to diverse hardware and software solutions.
• The unique opportunity to grow and evolve alongside our thriving schools while enjoying the camaraderie of our friendly team.
• A platform to refine your customer service and technical skills, making a meaningful difference in our schools.

Benefits

There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years of service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests and employee assistance helpline. You also have access to an employee benefits platform which offers savings on everyday essentials to special offers on travel, dining, and entertainment.

We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.