2nd Line IT Technician

Express Solicitors; Manchester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading UK law firm is looking for a 2nd Line IT Technician to provide essential IT support and assist with legal applications. Key responsibilities include troubleshooting, managing user permissions, and supporting remote setups. Ideal candidates will have a strong understanding of Windows Client OSs and legal IT systems. This role offers a salary of £30,000 to £32,000 and benefits including 23 days holiday, private medical insurance, and access to an onsite gym.

Benefits

On-site Working

23 Days Holiday

Private Medical Insurance

24/7 Onsite Gym

Active Social Committee

Qualifications

• Strong knowledge of Windows Client OSs required.
• Experience with legal IT systems necessary.
• Excellent communication skills with the ability to support staff at all levels.

Responsibilities

• Act as an escalation point for technical issues unresolved by 1st Line support.
• Troubleshoot and resolve end user issues.
• Support security tools including MFA, DLP, and encryption solutions.

Skills

Windows Client OSs

Microsoft 365

Active Directory

Networking

Legal IT Systems

Mobile Device Management

Communication Skills

Tools

iManage

Proclaim

Elite 3E

Job description

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role

We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills.

Responsibilities

• Act as an escalation point for technical issues unresolved by 1st Line support.
• Troubleshoot and resolve end user issues.
• Provide support for remote/hybrid working setups, VPNs, and secure access.
• Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E).
• Administer user and permissions on Active Directory and Microsoft 365.
• Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements.
• Assist in IT projects, including system upgrades, migrations, and business continuity testing.

Person Specification

• Strong knowledge of Windows Client OSs
• Knowledge of Microsoft 365, Active Directory, and Exchange.
• Understanding of networking (DNS, DHCP, VPNs).
• Experience with legal IT systems (case/document management, billing, dictation tools).
• Mobile device management experience (Intune, MobileIron, etc.).
• Excellent communication skills with the ability to support staff at all levels.
• High level of confidentiality and ability to work under pressure.

Salary & Hours

• Salary of £30,000 to £32,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based

Benefits

• On-site Working – At our South Court office
• 23 Days Holiday, rising to 26 days, plus bank/public holidays
• Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement
• Looking After Your Health: Private medical insurance after 2 years’ service, annual flu jab and Employee Assistance Programme
• Looking After Your Well-being: 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more
• Work Life / Balance: Active social committee with generous departmental and firm-wide social budget

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, and our recruitment policy encourages applications from all.