2nd Line IT Support Engineer

Armstrong Talent Partners; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider is seeking a 2nd Line IT Support Engineer in Glasgow. This role involves providing technical support for IT issues across desktop, server, cloud, and telecoms environments. The ideal candidate will troubleshoot incidents, support telecom platforms, and assist with user onboarding. Experience in managing telecoms systems and a strong technical background are essential for this position.

Qualifications

• Ability to provide technical support across various IT environments.
• Experience in troubleshooting and incident resolution.
• Familiarity with telecoms platforms and tasks.

Responsibilities

• Provide technical support for IT issues escalated from 1st Line.
• Troubleshoot and resolve incidents in line with SLA targets.
• Support and administer telecoms platforms including Gamma Horizon.

Skills

Technical support for desktop and server environments

Troubleshooting and resolving incidents

Experience with telecoms platforms

User onboarding and device setup

Job description

My client delivers comprehensive IT solutions that keep your business connected, secure, and future-ready. Due to continued success, they are looking for a 2nd Line IT Support Engineer to join the team in Glasgow.

The team provides hands‑on support and strategic guidance across modern workplace solutions, cloud services, and cybersecurity. Working with leading technology partners like Microsoft, we ensure you have access to the best tools and expertise for your business needs.

Key Responsibilities:

• Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments.
• Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery.
• Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems.
• Carry out telecoms tasks such as applying call diverts, updating holiday messages, managing number changes, and performing line checks.
• Liaise with third-party providers such as BT Openreach for fault logging, updates, and coordination.
• Assist with user onboarding/offboarding, device setup, and rou...