2nd Line Desktop Engineer x2 - Barrow-In-Furness

Adecco; England; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading consultancy is seeking a 2nd Line Desktop Engineer to provide support on-site in Barrow-In-Furness. The role requires strong knowledge of Windows OS and proficiency in Microsoft Office. You will take ownership of resolving incidents and collaborate with teams to address technical issues. The position offers a salary between £28,000 and £31,000 annually, with the requirement to drive company vehicles for IT equipment delivery.

Qualifications

• Strong knowledge of Microsoft Windows OS including configuration and registry settings.
• Proficient in Microsoft Office with a basic understanding of SCCM.
• Familiar with IT service models and ITSM tools.

Responsibilities

• Take ownership of 2nd line support responsibilities.
• Install and configure software and hardware, troubleshooting as needed.
• Collaborate with Level 3 teams for major technical issues.

Skills

Strong knowledge of Microsoft Windows OS

Proficiency in Microsoft Office

Understanding of network technologies

Familiarity with IT service models

Experience with computer peripherals

Tools

ServiceNow

SCCM

Job description

2nd Line Desktop Engineer x2 - Barrow-In-Furness
A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness.

Your role:

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs.

Your skills and experience:

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (eg, ServiceNow).
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.