2Nd Line Desktop Engineer X2 - Barrow-In-Furness

Adecco; Barrow-in-Furness; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading consultancy is seeking a 2nd Line Desktop Engineer in Barrow-in-Furness. The role requires SC Clearance and offers a salary of £28-31k annually. Key responsibilities include resolving technical issues and supporting on-site for five days a week. The ideal candidate will have strong knowledge of Windows OS and proficiency in Microsoft Office, alongside experience with ITSM tools and network technologies.

Qualifications

• Strong knowledge of Microsoft Windows OS including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS.

Responsibilities

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues.

Skills

Strong knowledge of Microsoft Windows OS (Windows 10 & 7)

Proficiency in Microsoft Office

Understanding of network technologies

Familiarity with IT service models and ITSM tools

Experience with computer peripherals

Tools

SCCM

Active Directory

ServiceNow

Job description

Overview

2nd Line Desktop Engineer x2 - Barrow-In-Furness. A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness.

Responsibilities

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support.
• We’ll work with you to accommodate any accessibility or personal needs.

Skills and experience

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (eg, ServiceNow).
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus