24/7 Switchboard Lead & Facilities Manager

Whittington NHS Trust; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent healthcare organization in Greater London seeks a Switchboard Manager to oversee the 24/7 switchboard function. The successful candidate will manage a team, ensuring high-quality service delivery to patients and stakeholders. They will work on improving operations and relationships within the Estates & Facilities Directorate, contributing to effective communication systems across the organization. Candidates should have a degree and experience in switchboard management, along with excellent leadership and communication skills.

Benefits

Innovative work environment

Commitment to personal and professional development

Qualifications

• Minimum 2 years' experience in switchboard operations.
• Experience in leadership and management of teams.
• Telecom service and staff management experience.

Responsibilities

• Manage the 24/7 switchboard function.
• Oversee performance against contractual standards.
• Develop relationships with internal and external stakeholders.

Skills

Communication skills

Customer focused

Team management

Problem-solving skills

Operational knowledge of switchboard services

Education

Degree or equivalent experience in switchboard

Tools

Microsoft server and desktop applications

Job description

A prominent healthcare organization in Greater London seeks a Switchboard Manager to oversee the 24/7 switchboard function. The successful candidate will manage a team, ensuring high-quality service delivery to patients and stakeholders. They will work on improving operations and relationships within the Estates & Facilities Directorate, contributing to effective communication systems across the organization. Candidates should have a degree and experience in switchboard management, along with excellent leadership and communication skills.