24/7 Monitoring & Incident Response Analyst

Global Media Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading media organization is seeking a Monitoring Analyst to join their dynamic team in Greater London. The role requires monitoring alerts and responding to incidents to ensure the health and reliability of systems. Candidates should have a degree or equivalent experience, strong analytical skills, and some experience with monitoring tools. This full-time position offers the opportunity to work in a fast-paced, collaborative environment while striving for operational excellence and continuous improvement.

Benefits

Flexible working hours

Inclusive workplace culture

Continuous improvement opportunities

Qualifications

• Degree or equivalent work experience; skilled in IT incident diagnosis and resolution.
• Some experience working with monitoring tools and dashboards.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to operate autonomously in a fast-paced environment.

Responsibilities

• Monitor alerts and operational metrics to detect issues.
• Detect and assess incidents, ensuring rapid response.
• Collaborate with teams to resolve complex incidents.
• Maintain accurate records and participate in post-incident reviews.

Skills

IT incident diagnosis and resolution

Excellent verbal communication

Strong analytical skills

Problem-solving skills

Ability to work autonomously

Ability to manage multiple priorities

Education

Degree or equivalent work experience

Tools

Monitoring tools and dashboards

Job description

A leading media organization is seeking a Monitoring Analyst to join their dynamic team in Greater London. The role requires monitoring alerts and responding to incidents to ensure the health and reliability of systems. Candidates should have a degree or equivalent experience, strong analytical skills, and some experience with monitoring tools. This full-time position offers the opportunity to work in a fast-paced, collaborative environment while striving for operational excellence and continuous improvement.