234491 Clerical Officer

NHS National Services Scotland; Dumfries; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional healthcare provider in Dumfries is seeking an enthusiastic Clerical Officer to support the Emergency Department and Acute Medical Unit. The role requires flexibility with a rolling shift pattern, along with strong organizational and communication skills. You will deliver clerical support and ensure smooth patient registration while collaborating closely with medical teams. This permanent position offers training and an impactful contribution to patient care.

Benefits

Comprehensive training and ongoing support

Flexible working hours

Qualifications

• Ability to provide clerical and administrative support across departments.
• Ensure accurate patient registration and effective communication with medical teams.
• Must be calm under pressure and flexible with shift patterns.

Responsibilities

• Provide clerical support in the Emergency Department and Acute Medical Unit.
• Register patients promptly and accurately.
• Work closely with medical teams for smooth service delivery.

Skills

Team player

Organised

Strong communication skills

Self-motivated

Flexible and adaptable

Job description

We are looking for an enthusiastic and flexible individual to join NHS Dumfries and Galloway’s Acute & Diagnostic Administration Team as a Clerical Officer within the Emergency Department and Acute Medical Unit.

This is a permanent contract, meaning you will work covering a variety of shifts, including day, evening, weekend, and night shifts. This will be a rolling 4‑week rota, therefore a flexible approach to hours and shift patterns is essential.

About the Role

• Providing clerical and administrative support across both departments.
• Receiving and registering patients promptly and accurately.
• Working closely with medical and nursing teams to ensure smooth service delivery.

You will be supported by colleagues, the Team Leader, Administration Services Coordinator, and Administration Services Manager.

What We’re Looking For

• A team player with a positive, “can‑do” attitude.
• Organised and detail‑oriented, with strong communication skills.
• Self‑motivated, enthusiastic, and committed, able to remain calm under pressure.
• Flexible and adaptable to changing priorities and shift patterns.

Additional Information

• This post requires full PVG Clearance.
• Comprehensive training and ongoing support will be provided as part of the role.

Interested? Apply now and become part of a team that makes a real difference in patient care.

Informal enquiries to – [e-mail]

Work Visa

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

Equality and Diversity

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

Public Protection

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

Disclosure Scotland

Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now see more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: https://www.mygov.scot/disclosure-levels.

Right to Work in the United Kingdom

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

United Kingdom Registration

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (e.g., NMC, HCPC, GMC, GDC etc).