1st Line Tech Support Analyst (Night Shifts)

Manpower; Havant; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in the UK is seeking a Support Analyst to provide exceptional service desk support via telephone and chat. Responsibilities include logging support tickets and resolving issues quickly while adhering to service level agreements. Candidates should possess strong verbal communication skills, problem-solving abilities, and familiarity with MS Office and Windows 10. This is a night shift role with opportunities for technical growth and a commitment to equal opportunity in hiring.

Qualifications

• Exceptional verbal communication skills.
• Ability to build relationships with customers.
• Strong problem solving abilities.
• Experience with MS Office Products and Windows 10.

Responsibilities

• To provide Service Desk support via telephone and chat.
• Logging and updating support tickets.
• Resolving support calls efficiently whilst meeting SLAs.
• Escalating calls to Desktop or Infrastructure Teams as necessary.
• Completing company training to fulfill the role.

Skills

Exceptional verbal communication skills

Excellent people skills

Strong problem solving abilities

Great Customer Service

MS Office Products

Windows 10

iPhones

Job description

A leading staffing agency in the UK is seeking a Support Analyst to provide exceptional service desk support via telephone and chat. Responsibilities include logging support tickets and resolving issues quickly while adhering to service level agreements. Candidates should possess strong verbal communication skills, problem-solving abilities, and familiarity with MS Office and Windows 10. This is a night shift role with opportunities for technical growth and a commitment to equal opportunity in hiring.