1st Line Support Agent (Help Desk)

Hockey Moves International R; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology support company based in Birmingham is seeking a 1st Line Support Agent to provide essential support for corporate and retail IT issues. You will handle diverse challenges, from payroll queries to technical faults, all while delivering excellent customer service. Ideal candidates are communicative, tech-savvy, and flexible with shift timings. This role offers competitive pay and the chance for career advancement to 2nd Line Support and beyond.

Benefits

Competitive pay

Opportunities for career progression

Social and supportive team culture

Investment in employee growth

Qualifications

• Previous experience in a 1st Line Support role is helpful but not required.
• Ability to communicate effectively and solve problems independently.
• Flexibility for shifts from 7 AM to 1 AM is required.

Responsibilities

• Provide first-line support for corporate and retail IT issues.
• Troubleshoot payroll and retail equipment problems.
• Deliver customer service with a professional phone manner.
• Stay organized in a busy help desk environment.

Skills

Strong communication

Problem-solving

Tech-savvy

Customer service

Job description

About the Role

Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you'll join an energetic and supportive tech team that's big on training and internal progression.

As a 1st Line Support Agent, you'll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you'll handle a mix of challenges that keep the business running smoothly.

What You'll Do

• Provide quick, reliable first-line support across corporate and retail systems.
• Troubleshoot issues with payroll, retail equipment, applications, and more.
• Deliver excellent customer service with a confident, professional phone manner.
• Stay organised and work efficiently in a busy help desk environment.

What You'll Bring

• Previous 1st Line Support experience is helpful but not essential.
• Strong communicator who can think fast and solve problems independently.
• Tech-savvy and eager to learn new systems.
• Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.

Why You'll Love It

• Competitive pay: £15.48 per hour.
• Real opportunities to progress to 2nd Line Support and beyond.
• Fun, social, and supportive team culture.
• A company that invests in its people and promotes from within.