1st Line IT Support Technician – School

ALDENHAM SCHOOL; Elstree; On-site; GBP 28,000 - 29,000; Full time

Job summary

A respected educational institution located in Elstree is seeking an experienced IT Support Technician to deliver effective first-line support for hardware and software systems. The ideal candidate will have proven customer-facing IT support experience, effective communication skills, and the ability to work as part of a team. This full-time position requires a commitment to resolving technical issues promptly while supporting the staff and students' learning needs. Responsibilities include collaborating with team members to ensure the IT systems operate efficiently and serve educational purposes.

Qualifications

• Suitable candidates should have proven experience in a customer-facing IT support role.
• Commitment to timely resolution of technical issues is essential.
• Relevant IT skills to ensure efficient operation of ICT systems.

Responsibilities

• Provide efficient and effective 1st line IT support.
• Resolve IT issues collaboratively within a team.
• Ensure IT systems serve staff, pupils, and learning effectively.

Skills

Customer-facing IT support experience

Effective communication skills

Team collaboration

Problem-solving skills

Tools

Hardware systems

Software applications

Job description

A respected educational institution located in Elstree is seeking an experienced IT Support Technician to deliver effective first-line support for hardware and software systems. The ideal candidate will have proven customer-facing IT support experience, effective communication skills, and the ability to work as part of a team. This full-time position requires a commitment to resolving technical issues promptly while supporting the staff and students' learning needs. Responsibilities include collaborating with team members to ensure the IT systems operate efficiently and serve educational purposes.