1st Line IT Support Analyst - 1st Line - Liverpool

Circle Group; Greater London; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading professional services company in Greater London is seeking a 1st Line IT Support Analyst. The role involves providing first-line IT support, troubleshooting employee issues, and managing helpdesk tasks. Candidates should have at least 6 months of relevant experience, strong communication skills, and an understanding of helpdesk software like MS Office 365. The position offers a starting salary between £24,000 - £27,000 plus benefits, with opportunities for future growth into a 2nd line role.

Qualifications

• Minimum of 6 months experience in a 1st line IT support role is required.
• Ability to find solutions and assist staff at all levels.
• An understanding of various systems and a passion for learning are vital.

Responsibilities

• Provide helpdesk and telephone support.
• Build and deploy laptop clones.
• Install basic laptop components.
• Provide Office 365 support and manage tickets.
• Carry out basic Active Directory tasks.

Skills

6+ months experience in a similar 1st line IT support role

Strong understanding of helpdesk software

Excellent communication skills

Ability to prioritize tasks

Team player

Enthusiastic and hardworking

Tools

MS Office 365

Windows 10

Job description

1st Line IT Support Analyst - Liverpool

1st Line IT Support Analyst with strong experience in an IT helpdesk / Service Desk or 1st line IT support role is required by a leading company in central Liverpool.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

Experience required:

• 6+ months experience in a similar 1st line IT support role
• Working with helpdesk software, MS Office 365 & Windows 10
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

Job Role Responsibilities:

• Helpdesk / Telephone Support
• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager

Additional Responsibilities:

Support team and firm with ad-hoc IT tasks.

My client is a leading professional services company, employing over 800 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.

They are looking to pay a starting salary of £24,000 - £27,000 + benefits. To apply press apply now or send your CV to [e-mail]