1St/2Nd Line Support Technician

ALH Recruitment; Boston; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Technician in Boston. The role involves handling calls and emails from customers, problem-solving, and providing product knowledge. Relevant electrical/electronics experience is advantageous but not required. Full training is provided, offering a chance to enhance your skills. This is a Monday to Friday position, with no weekend work required.

Qualifications

• Experience dealing with customers over the phone is essential.
• Electrical/Electronics knowledge is advantageous but not essential.
• Experience dealing with complaints is advantageous but not essential.

Responsibilities

• Answer incoming calls from end users & installers.
• Create and maintain case records.
• Answer incoming emails from end users & installers.
• Speak with regional champions.
• Arrange POs and call outs.
• Answer incoming live chats from end users & installers.

Skills

Customer service experience

Problem solving

Job description

Overview

Customer Support Technician - Boston - 26,000

ALH Recruitment are looking to recruit a Customer Support Technician to work in their After Sales Support team, for our client who are a market leader across the globe. This role is based from our clients Head Office close to Boston. If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential.

Responsibilities

• Experience dealing with Customers over the phone is essential; the job will involve problem solving and providing expert product knowledge at all times.
• Daily Tasks Include:
• Answering incoming calls from End users & Installers
• Creating & Maintaining Case records
• Answering incoming Emails from End users & Installers
• Speaking with Regional Champions
• Arranging POs and Call outs
• Answering incoming Live Chats from End users & Installers

Note: Full training will be provided to increase your product knowledge.

Qualifications

• Experience dealing with Customers over the phone is essential
• Electrical/Electronics knowledge is advantageous but not essential
• Experience dealing with complaints is advantageous but not essential

Hours

Mon - Friday (no weekends)

Application

If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below