Customer Consultant

The Body Shop; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading ethical beauty brand in the United Kingdom is looking for a Customer Consultant to support the store management team in driving sales through exceptional customer service. You'll engage with customers, offering expert advice on products while upholding the company's values. The ideal candidate will possess strong interpersonal skills, a passion for beauty, and open availability for flexible shifts. This role offers the opportunity to work with a wide range of natural and ethically sourced products.

Qualifications

• Customer service experience is ideal.
• Open availability for evening, weekend and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage with customers and provide product insights.

Skills

Strong interpersonal skills

Ability to communicate and listen effectively

Genuine passion for beauty and retail

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976 she had a vision. Business as a force for good that's us. Over 40 years later we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real in every way possible. Our activist roots remain a huge part of everything we do from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2000 exciting products designed to suit every customer’s preference there’s a lot to choose from so our team are on‑hand to talk with customers every day. We take the time to learn our customers needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime we’re not just selling them an ideal, we’re actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers – customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend and holiday shifts

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type: Full‑Time

Experience: years

Vacancy: 1