11089 – 40 hours - Regional Support Coordinator – Permanent Contract

The Cohens Group; West Ayton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community pharmacy organization in the UK seeks a Regional Support Coordinator to oversee branch operations. The role entails acting as the liaison for branch managers, ensuring HR compliance, and facilitating staff training. Candidates should have at least 1 year's experience in community pharmacy and excellent communication skills. This position offers a discretionary bonus, 28 days of holiday, and development opportunities.

Benefits

Discretionary bonus scheme

28 days holiday (inclusive of bank holidays)

20% Staff Discount

Pension contributions

Employee Assistance Programme

Qualifications

• Minimum 1 year's experience in community pharmacy.
• Full, clean UK driving license required.
• Ability to build rapport at all levels.

Responsibilities

• Act as the first point of contact for branch managers.
• Support people management following HR policies.
• Maintain branch standards and exceptional customer service.
• Complete monthly reports for branches.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Flexibility

Education

Qualified to work on the counter and in dispensary

Senior pharmacy qualifications (advantageous)

Job description

11089 – 40 hours - Regional Support Coordinator – Permanent Contract

An exciting opportunity has arisen for someone to join our team of Coordinators to form part of our Regional Support team.

You will be assigned a specific region to form an integral part of the Regional Support team. You will act as the first point of contact for branch managers to resolve operational enquiries and support and provide guidance in relation to people management.

The region for this particular role covers areas of North and West Yorkshire which includes areas such as Harrogate, Pontefract, Castleford and Leeds.

A big focus for the role will be ensuring that staff employed within the branches are suitably trained and competent in their roles to support the smooth operations of the branch. You will liaise closely with the HR department and provide support and guidance to the Pharmacy Managers on a range of issues including recruitment, performance issues, conflict resolution and absence management.

What will the role entail?

• Act as the first point of contact for branch managers to resolve operational enquiries
• Support branch managers with people management in line with HR policies and procedures. This will include recruitment, performance, conflict resolution and absence management
• Ensure the branches in the region have appropriate levels of staffing by facilitating shared resource to support sickness absence, planned holidays or seasonal demands when required
• Support the branch manager with the maintenance of excellent branch standards and delivery of exceptional customer service to ensure a fantastic customer experience
• Liaise closely with the Management Support Pharmacists and Lead Coordinator to ensure achievement of company objectives
• Complete a monthly coordinator report for each branch in the region and ensure that all resulting actions are followed up and completed and to highlight any areas of concern
• Regular conference calls with the Management Support Pharmacist, Lead Coordinator, Head of Operations/Superintendent Pharmacist and Regional Accountant to the performance of each branch and share/discuss any areas of concern or achievements
• Attend quarterly coordinator meetings at the Company’s Head Office in Lostock, Bolton to meet with fellow coordinators and to receive company updates, training and guidance to support you in your role
• There may be times where you are required to act as the designate Supervisor/Manager for staff in the absence of a Pharmacy Manager
• Provide stand-in cover for other regions in the absence of a fellow Coordinator (buddy system in place)

What benefits do we offer?

• Discretionary bonus scheme
• You will receive 28 days holiday (inclusive of bank holidays) which will increase with length of service
• 20% Staff Discount
• Contribution towards business insurance and business miles
• Pension contributions
• Development opportunities and on-the-job learning with Pharmacy qualifications
• Employee Assistance Programme

Who are we looking for?

We are looking for someone with at least 1 years’ experience working within community pharmacy and must be qualified to work both on the counter and within the dispensary area; more senior pharmacy qualifications are advantageous but not essential.

This role would suit someone that enjoys working within the community pharmacy industry and is now ready to embark on a management support role.

The successful candidate must have excellent communication and interpersonal skills and you must have a customer focused attitude with a flexible approach to workload. It is essential that you are able to build rapport at all levels.

A full, clean UK driving license is essential as regular travel will be required and you must be willing to use your own vehicle.

If you think this role is right for you, please apply, we would love to have you as part of the Cohens Family. We are passionate about equal opportunities and welcome a broad diversity of talent to apply.

Please apply at: www.cohenschemist.co.uk/jobs

Please note the Cohens Group reserves the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.