Guest Care Operations Executive — MEA & P&L Leadership
AccorCorpo
À distance
EUR 80 000 - 100 000
Plein temps
Il y a 6 jours
Soyez parmi les premiers à postuler
Résumé du poste
A leading hospitality company is seeking a Head of Operations Guest Care in Issy-les-Moulineaux, France. This role requires senior leadership experience in customer operations with a focus on quality management and guest experience. Candidates should possess strong analytical and stakeholder management skills, be fluent in Arabic and English, and have experience in vendor management. This position offers flexible work options and the chance to make a significant impact on guest satisfaction across international markets.
Prestations
Heartist Program - memorable experiences
Health insurance plan funded by Accor
Meal vouchers
Sustainable Mobility Package
Flexible work options
Qualifications
Senior leadership experience in Contact Center/Customer Operations in a multi-country or global environment.
Strong track record in quality management and guest experience ownership.
Deep experience in vendor management and outsourcing models.
Responsabilités
Own end-to-end Guest Care operations with focus on stability and service excellence.
Hold full P&L responsibility balancing cost efficiency with revenue objectives.
Lead and develop senior operational leadership with a guest-centric culture.
Connaissances
Strong analytical capabilities
Stakeholder management
Guest experience ownership
Fluent in Arabic
Fluent in English
Description du poste
A leading hospitality company is seeking a Head of Operations Guest Care in Issy-les-Moulineaux, France. This role requires senior leadership experience in customer operations with a focus on quality management and guest experience. Candidates should possess strong analytical and stakeholder management skills, be fluent in Arabic and English, and have experience in vendor management. This position offers flexible work options and the chance to make a significant impact on guest satisfaction across international markets.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.