Work in Portugal - Customer Care / French Market (Remote Job with Accomodation)!)

Cross Border Talents; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading international recruitment firm is looking for a Customer Support Representative fluent in French to join their team. This role involves responding to customer requests, managing support tickets, and conducting outbound calls in a multicultural environment. The position offers a salary of up to 1,000 EUR gross monthly, plus bonuses, and includes relocation support. Working conditions allow for a healthy work-life balance with 40 hours per week and 22 vacation days annually.

Prestations

Relocation support

Accommodation option

22 vacation days

Qualifications

• Fluent in French with strong communication skills.
• Experience in customer support or a related field is advantageous.
• Willing to work in a multicultural environment.

Responsabilités

• Respond to customer requests via multiple channels.
• Handle support tickets for general queries and refunds.
• Conduct outbound calls to promote products and collect feedback.
• Maintain records using CRM tools and achieve performance goals.

Connaissances

French language proficiency

Customer service skills

CRM tools experience

Communication skills

Outils

CRM software

Description du poste

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Customer Support Representative

Location

Remote in Portugal

Market

French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will :

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

What's Offered

• Salary : Up to 1,000 + performance & complexity bonus gross / monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option :

Studio apartment in a company shared building for up to 12 months

Rent :

280 / month , all utilities included (deducted from payslip)

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!