Windows / Linux Service Delivery Manager (m / f)

Airbus Defence and Space SAS Careers; Toulouse; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading aerospace company in Toulouse is looking for a Windows/Linux Service Delivery Manager. This role requires at least 5 years of experience in infrastructure operations and the ability to manage outsourced contracts effectively. Responsibilities include monitoring supplier performance, coordinating incident responses, and overseeing budget forecasts. The ideal candidate will have a solid understanding of Windows and Linux systems, along with strong organizational skills. This position may require a French security clearance.

Qualifications

• Steering an outsourced contract while building trust with suppliers.
• Ability to handle stress during outages.
• Rigorous and organized with multitasking capabilities.
• 5+ years in infrastructure operations or similar experience.
• Basic networking knowledge including LAN/WAN and TCP/IP.

Responsabilités

• Monitor performance of externalized run supplier, including SLAs follow-up.
• Coordinate technical teams during major incidents.
• Budget forecasting and tracking of approximately 3m€.
• Monitor system obsolescence and implement minor upgrades.
• Facilitate discussions between suppliers and customers.

Connaissances

Contract execution management

Stress management during outages

Organizational skills

Infrastructure operations experience

Knowledge in Windows OS

Knowledge in Linux OS

Knowledge in networking (LAN/WAN, TCP/IP)

Formation

5+ years in infrastructure operations

Outils

VMware

Active Directory

RedHat Satellite

Description du poste

Job Description

Are you passionate about digital topics and interested in working within Airbus Defence & Space Digital as a Windows / Linux Service Delivery Manager?

Keen on supporting the full lifecycle of Digital

• Bids phase with program Lines
• Gather and Prioritize requirements
• Coordinate projects & requests
• Ensure the right level of Services?

You will be part of an Airbus Defence & Space international team implementing and operating Windows and Linux RedHat Operating Systems.

As a member of the Server OS team, you will be based in Toulouse, France and responsible for the efficient delivery of Server run operations in France.

Your challenges

• Monitor the performance of our externalized run supplier (SLAs follow‑up, invoices control, security patching level, problem management, continuous improvement, ...)
• Coordinate technical MFTs in case of a major incident / crisis
• Budget forecast and follow‑up (approx. 3m€)
• Monitor obsolescence and lead minor upgrades implementation
• Organise regular surveys measuring our customers satisfaction
• Facilitate the discussion between our customers and our experts or our run supplier

Your profile

• Steering an outsourced contract: being strong on the contract execution (price, SLA, priorities, ...), while being fair and building trust with the run supplier
• Work under the stress during outages
• Rigorous, organised and able to follow multiple activities in parallel
• Professional experience: 5+ years in infrastructure operations or similar experience
• Basic knowledge in hosting: Windows OS, Linux OS, patching solutions (WSUS / MCEM / RedHat Sat), VMware, Active Directory / Linux IdM
• Basic knowledge in network: LAN / WAN, TCP / IP

This position requires a French security clearance or will require being eligible for clearance by the recognised French authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Defence and Space SAS

Employment Type

Permanent

Classe Emploi (France)

Classe G13

Experience Level

Professional

Job Family

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.