Technical Support Engineer

Fortinet; Valbonne; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A prominent network security company is seeking an experienced Technical Support Engineer to join their growing TAC team in EMEA. Responsibilities include providing support to certified partners and customers, troubleshooting issues, and reporting software/hardware problems. The ideal candidate has 10+ years in the networking or security industry, fluency in English and other CEE languages, and a strong customer-oriented attitude. A Bachelor's degree in a related field is required, and certifications like NSE4 are desirable.

Prestations

Competitive compensation

Exciting work environment

Qualifications

• 10+ years of experience in networking or security industry.
• In-depth knowledge of TCP / IP.
• Hands on experience with security devices.

Responsabilités

• Provide technical support and assistance to Fortinet certified partners and customers.
• Run real-time troubleshooting sessions with partners/customers.
• Report software/hardware related issues to R&D department.

Connaissances

Fluent English

Networking experience

Customer oriented attitude

Knowledge of dynamic routing protocols

Experience with VPNs

Knowledge of web application security

Formation

Bachelor's Degree in Electrical Engineering or Computer Science

Master's Degree in Electrical Engineering or Computer Science

Outils

Firewalls

IPS

Mail Security Gateways

Description du poste

Fortinet (NASDAQ : FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits..

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

As a technical support Engineer with Fortinet you will :

• Provide technical support and assistance to Fortinet certified partners and customers
• Run real-time troubleshooting sessions with partners / customers
• Test and reproduce partner / customer issues in Laboratory
• Working on escalations from Level 2 technical support team
• Report Software / Hardware related issues to R&D department

Requirements

• Fluent English and other CEE languages
• 10+ years of experience in networking or security industry
• In-depth knowledge of TCP / IP
• Hands on experience with security devices Firewalls / IPS / Mail Security Gateways
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
• Ability to work in multicultural team environment
• Quick learner
• In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
• Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
• Familiar with Web application security and vulnerabilities (experience with exploits is plus)
• Having Fortinet certification (NSE4 Fortigate Adminsitrator)
• Knowledge of scripting / programming / automation

Desirable

• Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)
• Knowledge of database maintenance and SQL

Education

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
• Master Degree in Electrical Engineering or Computer Science preferred