Technical Customer Success Manager

Photoroom; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic AI company is seeking a Technical Customer Success Manager in Paris to lead onboarding and adoption for enterprise customers. This role requires a blend of technical expertise and customer-facing skills, emphasizing customer satisfaction and growth strategy. Candidates should have a strong background in relationship development and be organized, clear communicators. The position allows remote work flexibility within Europe and includes substantial relocation support.

Prestations

Substantial support for relocation

Flexible work hours

Quarterly company retreats

Qualifications

• Proven capacity to develop enterprise customer accounts in SaaS.
• Enjoy working in early-stage startups.
• Fluent in English; another language is a plus.

Responsabilités

• Lead onboarding and adoption for Enterprise customers.
• Monitor product usage and proactively address issues.
• Create strong relationships with key stakeholders.

Connaissances

Relationship development

Technical knowledge of frontend and backend concepts

Customer experience focus

Organizational skills

Clear communication

Fluency in English

Knowledge of DAMs and PIMs

Description du poste

About us

Photoroom launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our goal is to create the technology allowing anyone create studio-level product images in minutes.

With over 300 million downloads and processing 5+ billion images annually, we serve both individual creators and major enterprises like Amazon, DoorDash, and Decathlon through our B2C app and B2B API solutions.

We're a profitable, remote-friendly company that has raised Series B funding and aims for 40% year-over-year growth. Our team of 100+ passionate builders focuses on craft, innovation, and collaboration, creating exceptional impact for entrepreneurs and businesses worldwide.

TL;DR

🤓 We are looking for a Technical Customer Success Manager with a strategic mindset and a proactive approach.

Over the past year, we’ve been expanding and taking on more, and larger customers. We’re looking to grow our post-sales team to partner closely with our customers and not only help them onboard onto Photoroom, but also think long term about the growth strategy of each account.

As second CSM in Europe, you will work closely with our largest customers to guide them from onboarding through to adoption, ensuring their satisfaction and uncovering expansion opportunities.

The majority of our Enterprise customers today use our API. This role requires a blend of technical expertise and customer-facing skills.

💰 TBD + Stock-Options/BSPCE

🇪🇺 We are flexible: you can work from anywhere in Europe, come once a month to Paris (fully reimbursed), or visit the office more often.

✈️ We offer substantial support for relocation (up to 10k€), including finding an apartment in Paris and supporting you with the visa procedure.

🛂 We currently sponsor visas for individuals relocating to France or already based here. We are unable to sponsor visas for remote positions outside of France at this time.

💻 Technology - new MacBook Pro, monitor, keyboard, etc.

🏖️ Socials - Quarterly company retreats, weekly Happy Hour & Game Time

🇬🇧 Photoroom is an international team, and we work in English. We offer language lessons for those who need them (English & French).

✨ About the role✨

• You will be responsible for the end-to-end experience of our Enterprise customers.
• You will work with Enterprise accounts from when they first become a customer, leading their onboarding through to identifying new use cases and use of Photoroom.
• You will monitor product usage and adoption within customer accounts, proactively addressing issues to ensure ongoing satisfaction and success.
• You will create and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Photoroom.
• You will lead strategic initiatives, including customized onboarding programs and adoption strategies, to align with Enterprise customer goals.
• You will partner closely with Sales, Product, Engineering, and ML to create a strong feedback loop and shape the future of Photoroom Enterprise.
• You will collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.
• You will also own customer support for API-related inquiries received via Intercom, email, and other channels.

✨ About you ✨

• You have a proven capacity to develop relationships and optimize enterprise customer accounts within SaaS settings.
• You enjoy working in early-stage startups. Although Photoroom overall is a rocket ship, the B2B side is only 2 years old.
• You understand what’s important to create quality visuals (personally or professionally) and have a passion for GenAI.
• You are familiar with technical frontend and backend development concepts in order to consult with and educate customers on our platform and in particular our API.
• You have the ability to identify and address technical concerns and provide solutions during interactions with customers since you’ll be working closely with their engineers and technical personas.
• Experience with adjacent technologies like DAMs, PIMs, etc. are a plus.
• You are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio.
• You are a self starter.
• You prioritize customer experience with a focus on customer happiness and retention.
• You are an efficient and very clear communicator.
• You are enthusiastic about AI and joining a fast growing GenAI startup to build things from the ground up.
• You are fluent in English. Another language is a plus.

✨ Hiring Process ✨

• Screening call with the Talent Manager
• Technical interview with the Hiring Manager
• Home technical assignment, followed by a review with the team (can be compensated and under 3h)
• Culture fit interview and meet the team!
• Reference check & Offer

Support- If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Diversity, Equity, Inclusion, and Belonging

We're committed to enabling everyone to feel included and valued at work. We believe our company and culture are strongest when composed of diverse experiences and backgrounds.

That's also why we have flexible working hours, trust people to work remotely, and extended parental leave.

All qualified applicants receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.