Technical Account Manager - REMOTE

Jobgether; À distance; EUR 101 000 - 116 000; Plein temps

Résumé du poste

A leading technology company is searching for a skilled Technical Account Manager to support large clients in areas like life safety and business continuity. You will manage project deployments, conduct training sessions, and ensure high customer satisfaction through effective solutions. The ideal candidate has 8-10 years of experience in emergency management and strong communication skills. This position offers a competitive salary and comprehensive benefits package, with a requirement for willingness to travel extensively, particularly in North America.

Prestations

Competitive salary range

Comprehensive healthcare benefits

401(k) plan with company match

Paid time off

Fitness reimbursement programs

Qualifications

• 8-10 years of experience in emergency management, public safety, or risk management.
• 3+ years in a customer-facing support or consulting role.
• Strong project management and technical skills.

Responsabilités

• Manage deployment planning and technical issue resolution.
• Conduct stakeholder meetings and maintain account records.
• Produce integration requirements specifications based on customer interactions.

Connaissances

Emergency management

Project management

Technical consultancy

Customer relationship management

Analytical skills

Formation

Bachelor's Degree in a related field

Outils

Microsoft Office Suite

Salesforce

Asana

SaaS applications

Description du poste

Technical Account Manager - REMOTE

We are currently looking for a Technical Account Manager. In this role, you will play a crucial part in supporting large clients with their life safety, security, and business continuity needs. You will manage project deployments, provide technical consultancy, and design system configurations, impacting how organizations respond to critical events. As the client advocate, you'll ensure they receive the best solutions and support, working closely with internal teams to drive customer satisfaction and value. We seek a motivated team member who thrives in a fast‑paced environment and has a strong focus on client success.

Accountabilities

• Ensure consistently positive customer experiences by managing deployment planning and technical issue resolution.
• Establish governance models and conduct stakeholder meetings, maintaining accurate records and providing account reports.
• Develop and deliver product education and training sessions as required.
• Set and track customer satisfaction KPIs, managing action plans to improve metrics.
• Troubleshoot customer concerns and escalate critical issues efficiently.
• Provide Critical Event Management support through industry best practices.
• Serve as a customer advocate, reporting feedback internally to relevant teams.
• Travel to customer locations as needed.
• Produce integration requirements specifications based on customer interactions and requests.

Requirements

• 8-10 years of experience in emergency management, public safety, or risk management.
• 3+ years in a customer‑facing support or consulting role.
• Strong project management and technical skills with a desire for rapid self‑development.
• Experience with customer relationship management.
• Knowledge of Internet applications, security, telephony, and networking preferred.
• Proven ability to coordinate internal resources to solve customer problems.
• Consulting experience in technology adoption or emergency management is a plus.
• Excellent communication skills and ability to interpret technical documents.
• Strong analytical and problem‑solving skills.
• Ability to lead cross‑functional teams effectively.
• Proficiency in Microsoft Office Suite, Salesforce, Asana, and SaaS applications.
• Willingness to travel extensively, primarily in North America.
• Understanding of Public Safety and Emergency Management principles.
• Ability to obtain relevant security clearances.
• Bachelor's Degree in a related field is highly desired.

Benefits

• Competitive salary range of $118,000 - $135,000 with potential variable compensation.
• Comprehensive and inclusive employee benefits, including healthcare and dental.
• Parental planning and mental health benefits.
• Disability income benefits and life insurance.
• 401(k) plan with company match.
• Paid time off and fitness reimbursement programs.