Summer 26 - Resort Manager

Alpine Elements; Morzine; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A seasonal resort company in Morzine seeks a Resort Manager to oversee operations and staff, ensuring guest satisfaction. This role requires excellent people skills, the ability to manage multiple tasks, and a strong focus on performance management. The ideal candidate will be fluent in English, have prior management experience, and thrive in a fast-paced environment. Accommodation and meals during shifts are provided, along with competitive salary and opportunities for career progression.

Prestations

Competitive salary

Meals on shift

Accommodation included

Full training and development

Qualifications

• Experience at a management level is required.
• Previous experience in hospitality or hotel operations is advantageous.
• Knowledge of team development and training is beneficial.

Responsabilités

• Ensure high guest satisfaction and exceed expectations.
• Manage operations and staff wellbeing effectively.
• Build strong relationships with staff and suppliers.

Connaissances

Fluent English

Excellent communication skills

Team player

Ability to handle complaints

Description du poste

Company Description

We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are fully compliant with all immigration laws, therefore we welcome all nationalities to apply that have an EU passport, a right to work in France in the form of a CDS, or are from a country where you can obtain a visa. We are one of the few companies that assist UK applicants to complete their visa paperwork, meaning all UK passport holders are welcome to apply, however the recruitment process has extra steps to obtain your visa and work permits. The majority of our guests are from the UK, therefore it is compulsory that all applicants are fluent in English to be considered for a position.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.

Together we will ensure you will find & be in your element.

Position

Our resort manager is the driving force behind our teams ensuring a smooth operation that provides our guests with a fantastic holiday that exceeds expectations.

On a day-to-day basis you will be responsible for the general operation and staff wellbeing, managing and working closely with the chalet supervisor to ensure product delivery, resort logistics and staff performance.

The role is very broad so being able to multitask and prioritise is essential, no two days are ever the same; from paperwork completion at home/office to onsite visits and meetings with staff and guests - You will be sure to be kept on your toes!

Building strong relationships with our staff, suppliers and guests is vital in this role, we are looking for a real go getter who is approachable, target driven and committed to achieving high standards and service.

Key Responsibilities

Customer Focus

• Ensure guests expectations are always exceeded.
• Meet set targets for budgets and First Impression feedback for cleanliness, food, and comfort.
• Provide an approachable, welcoming atmosphere in all areas within your resort.
• Ensure guest complaints are kept to a minimum and resolved in a timely and efficient manner.

Operational

• Manage a range of operational needs within the resort and focus on driving forward the high standards across all chalets.
• Through resort and property visits, ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback.
• Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet.
• Completing and signing off weekly accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, and HACCP paperwork. Set deadlines using this information to ensure all budget and customer satisfaction targets are achieved.
• To develop and maintain relationships with suppliers.
• Regular visits and monitoring of staff in the workplace.
• Crisis management

Leadership/Team management

• Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.
• General team welfare with a focus on creating a magnificent work culture.
• Regular reporting and succession planning with your area manager
• Conduct regular staff accommodation visits.
• Hold regular team meetings to discuss performance to drive and motivate your team members.
• Conduct performance management to include setting objectives, mid-season appraisals and end of season performance reviews along with regular 1,1s.

Requirements

What we are looking for -

• Friendly and approachable.
• Target driven.
• Able to deal with ambiguity.
• Outgoing and enthusiastic.
• Thrives working in a high-pressured, fast-paced environment.
• Willing to work long hours and have a flexible attitude towards work.
• Team player.
• Ability to prioritise and plan and adapt where needed.
• Experience handling complaints and dealing with difficult issues.
• Previous experience at a management level.
• Knowledge of team development.
• Excellent and friendly written and verbal communication skills.

Must have

• Fluent English
• Full clean UK/EU driving licence held for a minimum of 2 years, over the age of 21 and be a confident driver.
• Knowledge of the industry.
• Experience dealing with disciplinary processes and/or training & mentoring.

Advantageous if you have

• Experience working overseas with a tour operator.
• Experience working within hospitality or hotel and chalet operation.
• Conversational French.

Other Information

Salary and Package benefits

• 35 hours a week working hours with great work life balance.
• Full training and development available with career progression opportunities.
• Salary is competitive, meals on shift and uniform is provided.
• Accommodation is included, or a more flexible salary if you do not require it.
• Assistance to obtain a visa (UK only) can be provided as an optional extra.

Operational dates may vary by resort and property; however, they generally fall between late May and mid-September.