Strategic Technical Support Lead

Pennylane; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading Fintech company in Paris is seeking a Team Lead Technical Support to drive strategic leadership and manage a team focused on customer relations. The ideal candidate will have over 5 years of management experience, including the management of outsourced teams, and a strong ability to optimize performance while achieving departmental goals. This role offers a competitive compensation package and the possibility of remote work within Europe, adhering to company values.

Prestations

25 paid vacation days

Competitive compensation package

Company shares

Budget for home workspace improvement

Access to fitness spaces

Language learning resources

Regular company events

Qualifications

• Minimum 5 years of management experience, including 3 years as a manager of managers.
• Experience managing outsourced teams and vendor relationships.
• Fluent in English - mandatory.
• Significant experience in customer relations and large portfolio management.
• Proven ability to coordinate large-scale operations with 65+ team members.

Responsabilités

• Define and communicate the team's vision, mission, and strategic direction.
• Supervise individual contributors and lead through strategic planning.
• Organize resource management for both internal and external teams.
• Ensure effective cross-team and cross-departmental collaboration.
• Evaluate and optimize collective performance over the medium and long term.

Connaissances

Strategic thinking

Strong decision-making

Excellent communication

Resource planning

Performance management

Conflict resolution

Vendor management

Description du poste

A leading Fintech company in Paris is seeking a Team Lead Technical Support to drive strategic leadership and manage a team focused on customer relations. The ideal candidate will have over 5 years of management experience, including the management of outsourced teams, and a strong ability to optimize performance while achieving departmental goals. This role offers a competitive compensation package and the possibility of remote work within Europe, adhering to company values.