Strategic Customer Success Manager, EMEA - REMOTE

Medium; À distance; EUR 85 000 - 111 000; Plein temps

Résumé du poste

A leading SaaS provider is seeking a Strategic Customer Success Manager for its EMEA region. This role involves driving product adoption and managing a strategic portfolio of enterprise customers. The successful candidate will have at least five years of B2B SaaS experience and proven success managing accounts exceeding $2m in ARR. The position offers a supportive work environment with unlimited PTO and generous professional development budgets.

Prestations

Unlimited Paid Time Off

Education budget

Fully paid family leave

Qualifications

• Minimum five years of customer success experience in B2B SaaS.
• Proven management of accounts over $2m in ARR.
• Experience with complex, configurable products.

Responsabilités

• Drive product adoption and retention with upmarket customers.
• Manage a strategic portfolio of approximately 20 enterprise customers.
• Monitor customer health and foster relationships.

Connaissances

Customer success management

B2B SaaS

Strong communication skills

Detail-oriented

Adaptability to customer needs

Description du poste

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes.

Accountabilities

• Partner with upmarket customers to drive product adoption and retention.
• Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.
• Foster multi-threaded relationships and proactively monitor customer health.
• Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.
• Tailor configurations and create training to meet specific customer needs for successful outcomes.
• Anticipate risks and support customers through evolving workflows.

Requirements

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.
• Strong communication skills to convey complex concepts simply.
• Detail-oriented with a focus on timely follow-ups and CRM updates.
• Curiosity to explore product details and adaptability to customer needs.

Benefits

• Emphasis on high-quality work with a focus on thoroughness.
• 10-year exercise window for stock options, allowing flexibility.
• Unlimited Paid Time Off (PTO) policy.
• Fully paid family leave for twelve weeks within the US.
• Generous budget for equipment, software, and office furniture.
• $100/month education budget, with support for additional professional development.