Senior Technical Consultant ServiceNow UI UX (EMEA-based)

ServiceNow; Île-de-France; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global technology firm is seeking a Senior Technical Consultant specializing in UI/UX to guide clients in designing and implementing user experiences. The role requires expertise in ServiceNow UI Builder and strong skills in JavaScript, HTML, and CSS. Candidates must have excellent communication skills and be fluent in English, with additional proficiency in French or German preferred. This position strongly emphasizes delivering intuitive solutions and mentoring team members.

Qualifications

• Experience in integrating AI into work processes.
• Strong hands-on expertise in ServiceNow UI Builder.
• Solid knowledge of UX / UI principles.
• Experience with ServiceNow portal and mobile implementations.
• Proficiency in web technologies and ServiceNow platform capabilities.
• Willingness to grow in ServiceNow NowAssist products.
• Excellent communication and presentation skills.
• Experience in advising product strategies.
• Excellent interpersonal skills and customer-centric attitude.
• Fluency in English is essential.
• Additional fluency in French or German is preferred.

Responsabilités

• Act as primary technical liaison for projects.
• Oversee technical delivery aligning with client requirements.
• Lead implementation of UI Builder solutions.
• Perform hands-on implementation utilizing ServiceNow technologies.
• Define technical solutions aligned with business needs.
• Mentor colleagues on UX / UI best practices.
• Serve as an escalation point for challenges.

Connaissances

Experience in leveraging AI

ServiceNow UI Builder expertise

Knowledge of UX / UI principles

Proficiency in JavaScript

Excellent communication skills

Fluency in English

Fluency in French or German

Outils

JavaScript

HTML

CSS

REST integrations

Description du poste

This role can be based from any country ServiceNow has an entity in EMEA.

The Senior Technical Consultant (UI / UX) is responsible for guiding clients through the design and implementation of ServiceNow user experiences with a particular focus on UI Builder configurable workspaces, portals, and mobile applications.

This role is central to delivering modern intuitive and scalable UI / UX solutions on the ServiceNow platform. We expect the successful candidate to act as an expert in UI Builder with the ability to customize out-of-the-box experiences and create new workspaces and portals from scratch.

Key Responsibilities

Project Delivery

• Act as the primary technical liaison for projects representing the development team to customers and ensuring the highest quality of delivered solutions.
• Oversee technical delivery ensuring alignment with client requirements and ServiceNow best practices for UI / UX, UI Builder, Portal, and Mobile implementations.
• Lead the implementation of UI Builder solutions demonstrating expertise in page design configuration (variants, properties etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more.
• Perform hands-on implementation with the ServiceNow platform leveraging all ServiceNow technologies and capabilities: Workflow Studio / Flow Designer, JavaScript, REST / SOAP API integrations (incl. MID Servers), Single Sign-On and more.
• Define and architect technical solutions at a detailed level ensuring they align with clients business needs and technological environments.
• Mentor colleagues and provide guidance on UX / UI best practices within ServiceNow.
• Serve as an escalation point for complex technical and design challenges.

Pre-Sales & Advisory

• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and UX / UI solutions with a focus on ServiceNow Platform capabilities.
• Deliver demos, prototypes and workshops that highlight ServiceNow capabilities.
• Demonstrate thought leadership by contributing to webinars, whitepapers and community groups highlighting expertise in the UX / UI area.
• Advise customers on UX / UI strategy ensuring solutions follow usability, accessibility and scalability best practices.

Product Collaboration

• Collaborate with ServiceNow product teams by providing feedback on UI Builder and UX / UI features.
• Contribute to new offerings and thought leadership around configurable workspaces, portals and mobile experiences.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
• Strong hands-on expertise in ServiceNow UI Builder covering page design configuration (variants, properties etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more.
• Solid knowledge of UX / UI principles including accessibility, responsive design and information architecture.
• Experience with ServiceNow portal and mobile implementations.
• Proficiency in core web technologies (JavaScript, HTML, CSS) and ServiceNow platform capabilities (Workflow Studio, REST integrations).
• Experience and/or willingness to grow in ServiceNow NowAssist products.
• Excellent communication and presentation skills.
• Experience in advising and analyzing product strategies based on business priorities.
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse teams.
• Fluency in English is essential.
• Additional fluency in French or German is preferred.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export licence or other approval that may be required by relevant export control authorities.

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work: No

Employment Type: Full-time

Key Skills: APIs, Presentation Skills, SOAP, .NET, AI, ServiceNow, J2EE, Jdbc, Java, XML, Oracle, Ant

Experience: years

Vacancy: 1