Senior Customer Tech Support Engineer

Axway; Puteaux; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading enterprise integration company located in Île-de-France is seeking a Customer Support Engineer to assist in resolving customer technical issues. The ideal candidate should have a college degree in Computer Science, effective problem-solving skills, and strong customer service capabilities. Experience with Python and SQL is advantageous. Join a dynamic team that supports digital transformation across the globe.

Qualifications

• 2 years experience in Computer Science.
• Knowledge regarding network connectivity and communication protocols.
• Previous Technical Support experience in a multinational environment is appreciated.

Responsabilités

• Consider issues supplied by Customers.
• Analyse symptoms to find out a root cause.
• Manage follow up of Customer cases.

Connaissances

Good level in spoken English

Excellent customer service skills

Effective problem-solving skills

Ability to work effectively in a dynamic, virtual environment

Self-starting and self-motivated

High level of ownership and accountability

Formation

College Degree in Computer Science or Information Systems

Outils

Python

SQL Database

Unix

Linux

Windows

Description du poste

Overview

In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Customer Support Engineer to join Axway's family. Are you ready? Join us now!!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform enterprises of all sizes - more than 11,000 in 100 countries at last count. Axway revitalizes heritage IT infrastructures to enable brilliant digital customer experiences, unlock new business innovation and capabilities, and put companies on a secure, future-proof path for growth.

You'll exchange ideas with a culturally rich global community of over 1,800 members who connect remotely or show up onsite in virtually every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to serve as a reminder that you're not alone on your journey, and that every day, you've taken one more step forward. With Axway, you'll go far because we're better together. Learn more: www.axway.com.

Axway is looking for a Technical Support engineer for its entity ITOM (IT Operations Management), to work on Automator.

Responsibilities

• Consider issues supplied by Customers
• Analyse symptoms to find out a root cause
• Reproduce issues
• Suggest solutions that can match with constraints of Production
• Manage the communication with R&D on identified issues
• Manage follow up of Customer cases
• Participate in development of the Customer satisfaction

Qualifications

Candidate will have to :

• Consider issues supplied by Customers
• Analyse symptoms to find out a root cause
• Reproduce issues
• Suggest solutions that can match with constraints of Production
• Manage the communication with R&D on identified issues
• Manage follow up of Customer cases

Skills

• Good level in spoken English and French
• Excellent customer service skills
• Effective problem-solving skills
• Ability to work effectively in a dynamic, virtual environment
• Self-starting and self-motivated with a high level of initiative
• High level of ownership and accountability.

Key technical competences

• College Degree in Computer Science or Information Systems or equivalent work experience
• 2 year experience in Computer Science
• Cross platform knowledge of Unix, Linux, and Windows
• Knowledge regarding network connectivity and communication protocols
• Knowledge regarding Python and API code development
• Knowledge on SQL Database would be an advantage
• Previous IT experience on a scheduler product would be an advantage
• Previous Technical Support experience in a multinational environment is appreciated

Position open to disabled candidates.