Senior Account Manager -

Bigblue; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Bigblue, une entreprise en forte croissance dans le secteur de la logistique, recherche un Account Manager à Paris. Vous jouerez un rôle clé dans le maintien et le développement des relations avec des marques européennes D2C, tout en contribuant à leur succès stratégique. Ce poste offre une occasion unique de travailler dans un environnement stimulant et dynamique, avec de nombreux avantages pour votre bien-être et votre carrière.

Prestations

Chèques-repas de 10€ par jour travaillé

Membre ClassPass pour le fitness et le bien-être

Configuration matérielle personnalisée (MacBook, équipement au choix)

Couverture maladie à 100%

Qualifications

• Minimum 3 ans d'expérience en gestion des comptes ou vente.
• Bilingue en français et anglais.
• Doer-mentality avec la capacité de travailler dans un environnement rapide.

Responsabilités

• Établir et maintenir des relations solides avec les commerçants.
• Contribuer au développement stratégique des commerçants et identifier des opportunités.
• Utiliser les retours clients pour améliorer l'expérience avec Bigblue.

Connaissances

Relation clients

Résolution de problèmes

Multitâche

Excellentes compétences interpersonnelles

Description du poste

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. AtBigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering500+ brands— from fast-growing DTC players to global names likeMUJI, Aigle, and Cabaïa. With110+ employeesacrossParis, Madrid, and London, our proprietaryWMS (Warehouse Management System) Atlas, and a network of7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillmentfaster, smarter, and greener.

Backed by$20+M in fundingand trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from10 million orders in 2024toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role

Location: Paris 9th, France

As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.

Build a genuine, long-term partnership

- Build and maintain strong relationships with merchants in your portfolio

- Support the various stakeholders in their day-to-day use of the Bigblue service

- Be a trusted advisor and a business advocate for our merchants

Grow hand-in-hand

- Contribute to our merchant’s strategic development and identify metrics that drive growth

- Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment

- Identify new opportunities and upsell

Champion customer excellence

- Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations

- Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue

- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).

Requirements

• min 3+ year of experience in a CSM/Account Management/Sales position
• Doer-mentality
• Hustling multi-tasker and thrive in a fast-paced environment
• Not afraid of operational day-to-day
• Problem-solver
• FRENCH bilingual and fluent in English
• Excellent interpersonal skills

BONUS POINTS FOR

• Entrepreneurial spirit
• Passion about digital and making life simpler with technology
• Challengers: you like solving new problems and are never settling for how something ‘has always been done’
• If you speak another language (Spanish, German)

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led companywith an innovative, caring culture.
• Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• ️ ClassPass membership for fitness & wellness.
• ️ MacBook or any setup you need — your choice of equipment to do your best work.
• ???? 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.

Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure,APPLY.

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

Process

1. Informal discovery call (Google Meet)

2. Experience deep dive (Google Meet)

3. Case-study

4. On-site interviews (in our Paris offices, half-day)

5. References