Remote Travel Experience Specialist

Prestige Travel Agency by Mich; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading travel agency located in Lyon seeks a Travel Customer Experience Representative to provide exceptional service throughout clients' travel processes. The role involves managing inquiries, assisting with bookings, and resolving issues while encouraging a passion for travel within a fully remote environment. The ideal candidate will have customer service experience and strong communication skills, with opportunities for growth and industry-specific perks within the agency.

Prestations

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Ability to work independently in a remote setting.
• Attention to detail is critical.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging.
• Assist clients with travel bookings, modifications, and cancellations.
• Resolve customer concerns with empathy and effective problem-solving.

Connaissances

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Passion for travel

Description du poste

A leading travel agency located in Lyon seeks a Travel Customer Experience Representative to provide exceptional service throughout clients' travel processes. The role involves managing inquiries, assisting with bookings, and resolving issues while encouraging a passion for travel within a fully remote environment. The ideal candidate will have customer service experience and strong communication skills, with opportunities for growth and industry-specific perks within the agency.