Remote Services Technician - MAS

Mobile Auto Solutions; Mas-Cabardès; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An automotive service provider in France is seeking an Automotive Diagnostic Technician. The role involves customer interaction, remote vehicle testing, and diagnosis. Candidates should have strong diagnostic skills and at least 4 years of service experience. This position offers competitive hourly compensation along with comprehensive benefits including medical insurance, paid time off, and retirement plan.

Prestations

Annual Paid Time Off (PTO)

Paid Parental Leave

Medical, Prescription Drug, Dental & Vision Insurance

401(k) Retirement Plan

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Qualifications

• 4+ years related service technician experience preferred.

Responsabilités

• Provide information on vehicle diagnostics to customers.
• Connect to vehicles for diagnostic scans.
• Document customer interactions in the database.
• Work within teams to improve products and services.

Connaissances

Knowledge of OE scan tools

Diagnostic skills in the automotive trade

Basic computer knowledge

Ability to learn new tools

Wiring repair procedures

Ability to service A/C systems

Formation

High school degree or GED equivalent

Description du poste

Overview

Mobile Auto Solutions (MAS) is identifying qualified candidates for future opportunities. This posting notes this is not a work from home position. MAS invites you to submit your application for consideration when a position becomes available and to join a team that supports growth and development.

Welcome to MAS. Calibrate a Career That Keeps Growing.

The Automotive Diagnostic Technician’s primary responsibility and accountability comprises customer interaction via telephone and online chat, remote vehicle testing and diagnosis, results reporting, and invoice generation. The Technician works in alignment with all team members and is committed to being a dedicated Brand Ambassador of The Boyd Group at all times.

MAS recognizes, values and welcomes all applicants from diverse backgrounds. All qualified individuals are encouraged to apply, including individuals with disabilities and protected veterans.

Key Responsibilities

• Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipment
• Carry out duties and remotely connect to vehicles to complete diagnostic scans and calibrations
• Document all customer interactions in the database
• Work within groups of technicians and software development teams to improve products and services
• Maximize first-time resolution of customer queries
• Provide training support and basic technical support to customers and employees as required
• Other duties, as assigned

Preferred Skills/Experience

• Knowledge of OE scan tools
• Ability to learn new tools as needed
• Knowledge of wiring repair procedures
• Ability to service A/C systems
• Possesses diagnostic skills in the automotive trade
• Basic computer knowledge, including using email, spreadsheets, and messaging systems
• Willing and able to update job knowledge by participating in educational opportunities, reading technical publications, and the like
• Must possess a high school degree or GED equivalent
• 4+ years related service technician experience preferred

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Equal Opportunity

Mobile Auto Solutions is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Compensation

Compensation details: $22 - $30 / Hourly