Remote Product Support Specialist — Drive Customer Impact

Pigment; Paris; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading AI platform for business planning is seeking a customer support specialist to provide outstanding service and assist clients in navigating the product. The role requires excellent communication skills, project management abilities, and a general technical know-how in a fast-paced, international environment. If you thrive in helping others and contribute to an award-winning support team, this opportunity in Paris awaits you, with a competitive package including stock options and great work-life balance.

Prestations

Competitive package

Stock options

Flexible working hours

Remote-friendly environment

High-end equipment

Qualifications

• Hands-on, independent, and accountable, with a can-do attitude.
• Experience in application support or technical support in SaaS.
• Strong project management skills and comfort working globally.

Responsabilités

• Serve as the primary point of contact for customer assistance.
• Diagnose, replicate, and resolve product issues with engineering.
• Educate customers to better use the product and provide outstanding service.

Connaissances

Excellent written and interpersonal skills

Project management skills

Customer service

Technical know-how

Independent and accountable

Empathy

Can-do attitude

Fluent in English

Description du poste

A leading AI platform for business planning is seeking a customer support specialist to provide outstanding service and assist clients in navigating the product. The role requires excellent communication skills, project management abilities, and a general technical know-how in a fast-paced, international environment. If you thrive in helping others and contribute to an award-winning support team, this opportunity in Paris awaits you, with a competitive package including stock options and great work-life balance.