Remote Graduate Customer Success Manager - Open Source

Canonical; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experience and identify risks. The role involves supporting customers, onboarding new users, and collaborating with teams to deliver on customer objectives. The ideal candidate will possess strong customer-facing skills and a passion for technology, particularly Ubuntu. This remote role promotes a culture of continuous learning and performance-driven rewards tailored to individual contributions.

Prestations

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Opportunity to travel for company events

Qualifications

• Experience in customer-facing roles is essential.
• Empathetic attitude with a drive to help others.
• Passion for Ubuntu and technology is crucial.

Responsabilités

• Support customers by solving ticket requests.
• Enrich documentation and onboarding materials.
• Drive campaigns for customer engagement.
• Onboard new customers effectively.
• Collaborate with Sales and Support teams.

Connaissances

Customer-facing experience

Empathy

Passion for technology

Presentation skills

Organisational skills

Team player

Description du poste

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experience and identify risks. The role involves supporting customers, onboarding new users, and collaborating with teams to deliver on customer objectives. The ideal candidate will possess strong customer-facing skills and a passion for technology, particularly Ubuntu. This remote role promotes a culture of continuous learning and performance-driven rewards tailored to individual contributions.