Remote French Payments Support Specialist

Boeva Tech; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading financial technology firm is seeking a Customer Support representative to assist Swiss clients. This fully remote position requires fluency in French and upper-intermediate English, with no prior experience necessary as training will be provided. Responsibilities include managing customer inquiries via calls and emails and ensuring a seamless payment experience. Attractive benefits include comprehensive training, clear salary progression, and the opportunity to work for a trusted brand in a growing digital environment.

Prestations

Base salary of 1045 EUR gross/month

Performance bonus up to 10%

25 days paid training

Relocation support options

Qualifications

• Fluent in French (C1) and upper-intermediate in English (B2) required for training.
• No prior experience required; training is provided.
• Strong communication and problem-solving abilities are necessary.

Responsabilités

• Handle inbound calls and emails from customers in French.
• Provide Tier 1 customer support related to invoice details and payment clarifications.
• Collaborate closely with team members and escalate complex cases as needed.

Connaissances

Excellent written and verbal communication

Solid computer literacy

Multitasking skills

Problem-solving mindset

Adaptability

Formation

Background or interest in finance, economics, or payments

Description du poste

A leading financial technology firm is seeking a Customer Support representative to assist Swiss clients. This fully remote position requires fluency in French and upper-intermediate English, with no prior experience necessary as training will be provided. Responsibilities include managing customer inquiries via calls and emails and ensuring a seamless payment experience. Attractive benefits include comprehensive training, clear salary progression, and the opportunity to work for a trusted brand in a growing digital environment.