Remote Customer Support Engineer - Open-Source Cybersecurity

Filigran; À distance; EUR 34 000 - 52 000; Plein temps

Résumé du poste

A leading cybersecurity firm is seeking a Customer Support Engineer to provide outstanding support to customers. In this remote role, you will assist users in resolving issues, manage technical tickets, and collaborate with the Customer Success team. The ideal candidate has a strong technical aptitude, experience in customer support, and familiarity with cybersecurity concepts and tools. Join a fast-growing team committed to proactive cybersecurity solutions.

Prestations

Competitive pay + equity

Remote-first and flexible work

Choice of personal setup gear

Qualifications

• Experience in customer support within a SaaS or technical environment.
• Basic understanding of technical troubleshooting using test environments.
• Familiarity with Cybersecurity, Security Operations, and Cyber Threat Intelligence concepts.

Responsabilités

• Deliver timely and helpful support across multiple channels.
• Manage and prioritize technical support tickets via the ticketing system.
• Provide real-time assistance via Slack to key customers.

Connaissances

Technical aptitude

Customer support experience

Technical troubleshooting

Familiarity with Cybersecurity concepts

Knowledge of cybersecurity tools

Outils

OpenCTI

OpenAEV

GraphQL

Python

Description du poste

A leading cybersecurity firm is seeking a Customer Support Engineer to provide outstanding support to customers. In this remote role, you will assist users in resolving issues, manage technical tickets, and collaborate with the Customer Success team. The ideal candidate has a strong technical aptitude, experience in customer support, and familiarity with cybersecurity concepts and tools. Join a fast-growing team committed to proactive cybersecurity solutions.