Remote Call Center Representative

Mass Markets; À distance; EUR 28 000 - 32 000; Plein temps

Résumé du poste

A dynamic tech-enabled services company is seeking Remote Call Center Representatives to support customer service initiatives for well-known clients. Responsibilities include handling calls, resolving issues promptly, and documenting interactions. Candidates must possess strong English communication skills and prior call center experience. A high-speed internet connection is essential, and the role is remote, with a requirement to reside within 80 km of the office. The company offers HMO coverage, career growth opportunities, and performance bonuses.

Prestations

HMO coverage for you and dependent(s)

Dental coverage with in-house assistance

Free meal during training

Career growth and learning opportunities

Performance and loyalty bonuses

Qualifications

• Must have a high-speed internet connection.
• Must reside within 80 km of the office location.
• Preferred typing speed of at least 20 WPM.

Responsabilités

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Document interactions and process claims.

Connaissances

Strong English proficiency

Call center experience

Basic proficiency in Microsoft Office

Multitasking

Interpersonal skills

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Description du poste

Position Overview

MCI is a fast-growing tech-enabled business services company that delivers customer experience (CX), business process outsourcing (BPO) and XaaS cloud technology solutions across many industries. Our contact centers operate on‑site and remote, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Remote Call Center Representative

We’re looking for enthusiastic representatives to support inbound and outbound customer service initiatives for well‑known clients. Handle inquiries, reach out to existing customers, promote new products while delivering exceptional service.

Strong English proficiency (written and spoken) required.

Prior call center experience required. Must reside within 80 km of our office.

You’ll Need

• A high‑speed internet connection
• An appropriate quiet work environment
• High language proficiency in English
• Work‑from‑home experience

Position Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow‑up
• Able to multitask and self‑manage effectively
• Excellent interpersonal skills

Benefits & Perks

• HMO coverage for you and dependent(s)
• Dental coverage with in‑house assistance
• Free meal during training
• Career growth and learning opportunities
• Performance and loyalty bonuses
• Employee shuttle services, company retreats and off‑site events
• Recognition gifts, raffles and rewards

Physical Requirements

The role is performed in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. Occasionally the employee may need to move about the office, reach in any direction, lift up to 40 pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must submit up to a Level II background and/or security investigation with a fingerprint.
• Must submit to drug screening.
• Reasonable accommodation for qualified applicants with disabilities is provided.

Equal Opportunity

At MCI we embrace differences and provide a workplace free from discrimination. MCI maintains a work environment free from discrimination, harassment, and retaliation. We provide reasonable accommodation for qualified applicants with disabilities and comply with all applicable laws.