RECEPTIONNISTE

Mandarin Oriental Hotel Group Limited; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel group in Paris is seeking a Receptionist to join its Front Office team. The role includes warmly welcoming guests, managing check-ins and check-outs, and addressing inquiries professionally. Ideal candidates should have experience in a similar position, excellent interpersonal skills, and fluency in English, with a third language being a plus. The position offers a range of benefits including health programs and a 13th month bonus.

Prestations

Learning & Development programs

Health & Wellness benefits

Retirement Plans

13th month bonus

100% public transport reimbursement

Qualifications

• Availability for night shifts.
• Experience in a similar position in a luxury establishment.
• Organized, rigorous, and discreet.
• Strong initiative and availability.
• Excellent interpersonal skills.

Responsabilités

• Welcome guests, ensuring exceptional experience.
• Manage check-ins and check-outs efficiently.
• Respond to guest inquiries with professionalism.
• Coordinate with other departments to meet guest needs.
• Ensure luxury service standards are upheld.

Connaissances

Interpersonal skills

Excellent presentation

Customer service orientation

Fluency in English

Fluency in a third language (Mandarin, Arabic, Russian)

Description du poste

Overview

MANDARIN ORIENTAL PARIS is looking for a Receptionist to join our Front office Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front office Department in Paris, the receptionist The Reception Manager will provide supervision, delegation, support and leadership in the Reception Desk in accordance with the objectives, performance and quality standards established by the hotel. Reception Manager will run the entire Reception Desk operations and will also serve as the Manager on Duty when needed.

Responsibilities

• Warmly welcome guests upon arrival, ensuring an exceptional experience from the moment they enter the hotel.
• Manage check-ins, and check-outs, ensuring a smooth and efficient process.
• Respond to guest inquiries professionally, providing information about hotel services and recommending local activities.
• Coordinate with other departments (concierge, room service, dining) to meet guest needs in a personalized and efficient manner.
• Ensure rooms are ready for guest arrivals by closely working with housekeeping and maintenance teams.
• Resolve guest complaints or issues promptly with discretion and courtesy, ensuring satisfaction.
• Perform billing operations, manage payments, and ensure transactions are accurately recorded.
• Maintain a clean and organized reception area while ensuring the safety and security of guests and staff.
• Ensure luxury service standards are upheld, paying close attention to detail and quality of Mandarin Oriental standards.

Qualifications

• Availability for night shifts
• Successful experience in a similar position in an establishment of the same category
• Organized, rigorous and discreet
• Excellent presentation
• Initiative and availability
• Excellent interpersonal skills and a taste for customer contact
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months\' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”