Reception Team Member

Staycity Group Aparthotels; Marseille; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A hospitality brand in Marseille is seeking a Reception Team Member to enhance the guest experience. Key responsibilities include embracing a brand ambassador role, ensuring positive first impressions, and exceeding guest expectations through attention to detail. The ideal candidate will have excellent communication skills, and while prior experience is helpful, full training will be provided. Join a vibrant team committed to delivering outstanding experiences.

Prestations

Flexible working patterns

Bonus scheme

Discounted overnight stays

Refer and earn scheme

Education Support

Paid volunteer days

Employee Assistance Program (EAP)

Qualifications

• Excellent communication and interpersonal skills are required for this role.
• Previous experience working in a similar property is helpful but not a must have.
• Prior experience using Opera is helpful but training will be provided.

Responsabilités

• Embrace your role as a Brand Ambassador with joy and enthusiasm.
• Make a good first impression with all guests.
• Show attention to detail and outstanding organizational skills.
• Create raving fans by exceeding expectations.
• Radiate positivity and contribute to a vibrant workplace.
• Strive for an atmosphere of kindness and respect.

Connaissances

Communication skills

Interpersonal skills

Outils

Opera

Description du poste

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Reception Team Member to help shape the Staycity guest journey.

Benefits

• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme – earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Qualifications

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

Responsibilities

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
• Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
• Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
• Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests

Join us and be part of the journey.