Rail Customer Experience Specialist Hybrid, French Fluent

IMI Industrial Automation; Collégien; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global engineering company is seeking a Customer Experience Specialist in Collégien to enhance customer satisfaction through effective communication and operational excellence. The role involves guiding customers through product information, managing orders, and collaborating with key account managers. Candidates should have strong French and English skills, familiarity with Salesforce, and a customer-service background. This position offers hybrid work flexibility, making it ideal for an impactful role in a dynamic environment.

Qualifications

• Native or professional level of French; professional level of English.
• Background in the rail industry would be a valuable plus.
• Experience of handling customer complaints and escalation procedures.
• Knowledge of product lines and how they connect to customer orders.
• Familiarity with web portals and support tools.

Responsabilités

• Guide customers through product information, account setup, and navigate portals.
• Proactively update customers on orders, deliveries, and timelines.
• Resolve delivery challenges and create follow-up plans.
• Coordinate quotations and assist with forecast management.
• Deliver tailored support for Gold and Platinum accounts.

Connaissances

Customer service

Problem-solving

Effective communication

Salesforce

English proficiency

French proficiency

Outils

Salesforce

JDE

Description du poste

A global engineering company is seeking a Customer Experience Specialist in Collégien to enhance customer satisfaction through effective communication and operational excellence. The role involves guiding customers through product information, managing orders, and collaborating with key account managers. Candidates should have strong French and English skills, familiarity with Salesforce, and a customer-service background. This position offers hybrid work flexibility, making it ideal for an impactful role in a dynamic environment.