Quality Team Leader-Compans

Cainiao; Compans; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A logistics company in Île-de-France seeks a dedicated professional to manage the Quality & Exception Parcels Team. In this role, you will handle unplanned and exception parcels, provide training and support to team members, and supervise operators. The ideal candidate will have strong logistics knowledge, leadership skills, and the ability to work under pressure. You will be responsible for ensuring all anomalies are resolved promptly while maintaining high standards in operations. Join us to make a significant impact in our logistics processes.

Qualifications

• Strong knowledge of logistics processes is required.
• Previous experience in team management in logistics is preferred.
• Ability to work under pressure while prioritizing tasks effectively.

Responsabilités

• Manage unplanned and exception parcels to ensure operations.
• Train and support OPS team members in sorting processes.
• Supervise and motivate a team of five operators.

Connaissances

Strong knowledge of logistics processes

Ability to analyze and solve problems independently

Proficiency in warehouse management tools

Natural leadership

Strong communication skills

Precision and organizational skills

Proactivity

Team spirit

Outils

Parcel tracking software

Description du poste

The Quality & Exception Parcels Team ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting.

Responsibilities

1. Management of Unplanned and Exception Parcels:
   • Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.).
   • Identify, prioritize, and resolve parcel anomalies during the start of each shift.
   • Ensure rigorous follow-up of exception parcels and coordinate their processing with operators.
2. Relabeling Operations (Rerouting):
   • Manage relabeling operations for parcels when necessary.
   • Check label compliance with established standards.
3. Monitoring Parcels Entering the Warehouse Without an Exit Trace:
   • Reduce "lost" parcels within the warehouse.
   • Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled).
4. Training and Support for Other OPS Team Members:
   • Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes.
   • Schedule training sessions as needed for new arrivals on injection and sorting processes.
5. Team Supervision:
   • Supervise, train, and support the three operators under their responsibility.
   • Organize daily tasks and ensure an efficient distribution of workloads.
6. Follow-Up and Reporting:
   • Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered.

Requirements

1. Technical Skills:
   • Strong knowledge of logistics processes.
   • Ability to analyze and solve problems independently.
   • Proficiency in warehouse management tools and parcel tracking software.
2. Managerial Skills:
   • Natural leadership to supervise and motivate a team of five operators.
   • Ability to work under pressure and effectively prioritize tasks.
   • Strong communication skills to relay information to the OPS Manager.
3. Personal Qualities:
   • Precision and organizational skills.
   • Proactivity and a sense of initiative.
   • Team spirit and excellent interpersonal skills.
4. Experience:
   • Previous experience in team management within a logistics environment.
   • Knowledge of anomaly management flows is a plus.