Product Owner: Client Engagement & Advisor Experience

CHANEL; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A leading luxury brand is seeking a passionate Product Owner Tech Advisor & Customer Engagement to enhance client and advisor experiences. Located in Paris, you will spearhead product development, employing expertise in Salesforce Service Cloud and agile management. The ideal candidate has over 7 years of product ownership experience, strong retail operations knowledge, and fluency in French and English. This role offers a chance to significantly impact service quality and client satisfaction within a dynamic team.

Prestations

Strategic and operational expertise development

Opportunities for functional and geographical development

Qualifications

• Minimum of 7 years as a Technical Product Owner, ideally in CRM/Service Cloud.
• Strong experience managing critical business services and multi-country deployments.
• Thorough understanding of GDPR/PII and data governance.

Responsabilités

• Develop the product portfolio while engaging multiple stakeholders.
• Translate business needs into functional requirements for Dev and QA teams.
• Define KPIs and measure success based on outcomes.

Connaissances

Salesforce Service Cloud expertise

Agile product management

Complex process simplification

Fluent in French and English

Data-driven decision making

Formation

Bac+5 (Master’s) from a university, engineering, or business school

Outils

Jira

Confluence

xRay

Teams

Description du poste

A leading luxury brand is seeking a passionate Product Owner Tech Advisor & Customer Engagement to enhance client and advisor experiences. Located in Paris, you will spearhead product development, employing expertise in Salesforce Service Cloud and agile management. The ideal candidate has over 7 years of product ownership experience, strong retail operations knowledge, and fluency in French and English. This role offers a chance to significantly impact service quality and client satisfaction within a dynamic team.