Payment Solutions Agent

Boeva Tech; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading financial technology firm is seeking a Customer Support representative to assist Swiss clients. This fully remote position requires fluency in French and upper-intermediate English, with no prior experience necessary as training will be provided. Responsibilities include managing customer inquiries via calls and emails and ensuring a seamless payment experience. Attractive benefits include comprehensive training, clear salary progression, and the opportunity to work for a trusted brand in a growing digital environment.

Prestations

Base salary of 1045 EUR gross/month

Performance bonus up to 10%

25 days paid training

Relocation support options

Qualifications

• Fluent in French (C1) and upper-intermediate in English (B2) required for training.
• No prior experience required; training is provided.
• Strong communication and problem-solving abilities are necessary.

Responsabilités

• Handle inbound calls and emails from customers in French.
• Provide Tier 1 customer support related to invoice details and payment clarifications.
• Collaborate closely with team members and escalate complex cases as needed.

Connaissances

Excellent written and verbal communication

Solid computer literacy

Multitasking skills

Problem-solving mindset

Adaptability

Formation

Background or interest in finance, economics, or payments

Description du poste

Location

Waha (Work from Home)

Start Date

2 December 2025

Application Deadline

21 November 2025

About the Project

Join the innovative financial arm one of Switzerlands leading financial institutions.

Following the successful acquisition of ByJuno in 2023 and its merger with Swissbilling the company is now driving the future of digital payment and invoice solutions empowering online and in-store businesses with modern flexible and secure payment methods.

As part of the Customer Support team youll be the first point of contact for Swiss customers ensuring a smooth and transparent payment experience that reflects the companys trusted banking standards.

Your Daily Mission

In this customer-facing role youll :

• Handle inbound calls and emails from customers in French (and ideally another Swiss language).
• Provide Tier 1 customer support related to:

Invoice details and payment clarifications

Reminder fees and billing questions

Collection-related inquiries (mild debt collection tasks)

Use internal tools to update customer records and follow up on technical or payment-related issues.

Collaborate closely with your team and escalate more complex cases when needed.

Your goal : Deliver clear empathetic and efficient support while maintaining the brands high standards of trust and professionalism.

What We’re Looking For

• Languages :
  French C1 (Advanced)
  English B2 (Upper-Intermediate) (required for training)
• Education / Experience :
  No prior experience required training is provided!
  Background or interest in finance economics or payments is a plus.
• Skills & Competencies :
  Excellent written and verbal communication
  Solid computer literacy and multitasking skills
  Problem-solving mindset and adaptability

Compensation & Benefits

• Base salary : 1045 EUR gross / month
• Increase to 1100 EUR after 12 months
• Increase to 1150 EUR after 36 months
• Monthly performance bonus : up to 10%
• Paid training : 25 working days
• Schedule : Monday-Friday 09 : 00-19 : 00
• Work model : Fully remote from Greece
• Relocation Support
• Option 1 : Full relocation package flight hotel stay and real estate agency fee covered.
• Option 2 : 250 EUR relocation allowance real estate agency fee (for those relocating independently).

Why Join the team

• Be part of a trusted Swiss banking brand with strong digital growth.
• Gain financial industry experience in a stable international environment.
• Receive comprehensive paid training and continuous skill development.
• Enjoy clear salary progression and a performance-based bonus.
• Work remotely while supporting Swiss customers with professionalism and empathy.

Hiring Process

• Submit your application online.
• Complete the language proficiency test (French & English).
• Attend interview rounds with the client.
• Provide a birth certificate for employment documentation.

Ready to launch your career in finance and customer experience with one of Switzerlands most innovative payment companies

Apply now and join the team redefining the way Switzerland pays one invoice at a time.

Key Skills

Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre-sales, Management Consulting

Employment Type

Full Time

Experience

years

Vacancy

1