Partner Academy Education Specialist - AI-First Learning

Gorgias; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading e-commerce solutions provider is seeking a Customer Education Specialist to design and deliver high-quality learning experiences. This role involves engaging deeply with the product, creating modular learning, and supporting various education initiatives. Successful candidates will have 3-5+ years of customer education experience, a strong understanding of e-commerce, and a passion for instructional design in an AI-first environment.

Prestations

Annual learning and development budget

Access to premium AI tools

Inclusive work environment

Qualifications

• 3-5+ years of experience in customer education, enablement, or instructional design.
• Enjoys becoming a product power user and understanding tool interactions.
• Curiosity and analytical skills with a focus on clear learning experiences.

Responsabilités

• Design and maintain learning experiences for different audiences.
• Contribute to the Gorgias Partner Academy and adapt existing content.
• Support webinars and video creation as part of customer education.

Connaissances

Instructional design mindset

Customer education experience

Product power user

Analytical mindset

Understanding of e-commerce ecosystem

Formation

3–5+ years of experience in B2B SaaS

Outils

Sana

Circle

Clueso

Description du poste

A leading e-commerce solutions provider is seeking a Customer Education Specialist to design and deliver high-quality learning experiences. This role involves engaging deeply with the product, creating modular learning, and supporting various education initiatives. Successful candidates will have 3-5+ years of customer education experience, a strong understanding of e-commerce, and a passion for instructional design in an AI-first environment.