Operations Manager Partner BtoB (mfd)

EGYM; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading fitness technology company is seeking an Operations Manager Partner (B2B) in Paris. You will lead partner support and onboarding, manage operational tasks, and enhance processes in a dynamic environment. Ideal candidates have a background in sales and business administration with strong communication skills in both French and English. This role includes a hybrid work option and competitive benefits.

Prestations

Free Wellpass subscription

Laptop and necessary tools provided

Mentoring Program

50% Health Insurance coverage

Meal vouchers

50% Navigo Pass reimbursement

Fresh fruit basket weekly

Qualifications

• Must have experience in partner communication and administration.
• Strong written and verbal communication skills are essential.
• Knowledge of the fitness sector is a plus.

Responsabilités

• Respond to partner inquiries on various topics.
• Support the onboarding of new partners in Salesforce.
• Contribute to process optimization and documentation.

Connaissances

Fluent in French

Fluent in English

Excellent communication skills

Partner communication experience

Adaptability

Rigorous and relationally strong

Knowledge of the sports sector

Energetic and dynamic

Formation

Education in sales & business administration

Outils

Salesforce

Description du poste

Your daily workout

Are you ready to transform the wellness industry together with us

We are looking for a talented Operations Manager Partner (B2B) to join our mission at EGYM Wellpass and revolutionize employees access to sports and wellness activities. You will join the Operations team which is dedicated to designing a global efficient operational platform while delivering the best partner experience in the world.

Our key missions to achieve this vision

• Administrative operations : contract management onboarding and data processing
• Cashflow management : billing partner payouts and financial follow-up
• Customer support : for users corporate clients and partners
• Continuous improvement : optimizing our processes to offer the smoothest possible experience

Within the Operations team three verticals structure our work :

• Members : B2C - our app users (Wellpass members)
• Partners : B2B - our fitness and wellness partners such as Neoness Episod Dynamo Le Five Climb Up and more
• Corporates : B2B - our corporate clients such as Deloitte Carrefour RATP and Konbini

The Partner Teams Role and Core Process: Requisition to Pay

This process lies at the heart of EGYM Wellpasss value chain for our partners. Built around a recurring subscription model it covers the entire partner lifecycle from acquisition and onboarding to the calculation and payment of monthly compensation.

This process is essential to increasing EGYM Wellpasss overall value and ensuring :

• Scalability to support the continuous growth of our partner network
• Efficiency through smart process automation
• Partner-centricity fostering strong and long-lasting relationships

Your daily tasks

Partner Support (50%)

• Respond to partner questions (emails tickets) on technical operational contractual and accounting topics in collaboration with internal teams (Tech Finance etc.)
• Track and prioritize requests to ensure fast clear and effective responses
• Identify recurring issues or bugs and elevate them to the relevant teams

Partners Onboarding (30%)

• Support the technical and administrative onboarding of new partners: collecting information creating accounts in Salesforce verifying contractual data and sending access credentials
• Actively guide partners throughout their onboarding journey and early days on the Wellpass app by answering their questions and quickly resolving any issues or blockers

Continuous Improvement & Documentation (20%)

• Contribute to process optimization by identifying automatable tasks removing friction points and improving the clarity of internal tools
• Participate in documenting existing workflows to enhance knowledge sharing and team autonomy

  Your fitness level

  • Education in sales & business administration
  • Experience in partner communication / sponsorship and administration with partner satisfaction as a priority
  • Excellent written and verbal communication skills
  • Rigorous committed and relationally strong with partners and users
  • Adaptable attentive and empathetic able to propose solutions and adjust communication
  • Energetic dynamic and enthusiastic a motivator within the team
  • Engaged and challenge-driven thrives in busy periods
  • Knowledge of the sports sector (gyms premium studios)
  • Fluent in French and English both written and spoken

  Your training goal for the first 6 months

  • 1st month : Master all tools and respond to partners within 10 working hours
  • 3rd month : Be comfortable with onboarding partner payments and technical support
  • 6th month : Be accountable for partner support and satisfaction including bug tracking and updating partner information

  The equipment we provide

  • Wellpass subscription covered : Free access to a wide range of sports and wellness clubs with the option to share sessions with colleagues for extra motivation and team spirit.
  • Equipment provided : Laptop screen mouse headset and all necessary tools for optimal efficiency.
  • Mentoring Program : Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform
  • Alan Health Insurance : 50% coverage including family members.
  • Leeto Works Council perks : Access to many benefits and discounts for leisure travel events and more.
  • Pluxee meal vouchers : 9.50 per day with 5 covered by the company.
  • 50% Navigo Pass reimbursement : Reduced commuting costs thanks to partial reimbursement of the Navigo Pass.
  • Hybrid remote work : Up to 3 days per week from home fostering a healthy work-life balance.
  • Fresh fruit basket every week : Seasonal fruit delivered to the office for healthy and tasty breaks.

  Your warm up plan

  • 30-minute initial interview with Sophia Talent Acquisition Manager
  • Case study to complete at home (1 week)
  • Interview with Yousri Operations Director
  • Interview with Sascha VP Operations (30 mins)
  • 30-minute team fit interview at our office with the Operations team

  Contact information

  Upload your documents in English (CV salary expectations and earliest possible start date) and specify the job ID #1754.

  Contact: Sophia Mann

  For further information :

  About us

  Become part of EGYM!

  EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

  EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health leading to higher productivity and well-being.

  EGYMs global headquarters are in Munich Germany with North American offices in Denver Colorado.

  EGYM is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs regardless of race gender religion sexual orientation age or any other aspect of an individuals identity.